Internal Closing Date: September 1st, 2026

External Closing Date : September 30th 2026

Paladin Security: Making the World a Safer and Friendlier Place!

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our London Branch. This position will work closely with Paladin’s CSM's to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

Job Description:

Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations

Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Professionals are fully aware of their ongoing schedule well in advance

Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre

Fill cancellations and openings in the daily schedule

Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed

Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group





Take on a large role in Paladin’s deployment process

Ensure billing accuracy and compliance on a weekly basis

Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll

Travel will be required occasionally

Ensure staff maintain employee compliances, & supporting the portfolio when the CSM is away.

Qualifications:

Proven ability to build and maintain strong working relationships both internally and externally

Solid leadership, organization and facilitation skills

Strategic thinking

Excellent communication skills both written and verbal

Robust customer service and multi-tasking skills

Creative ability to foster new and innovative ways to perform and succeed

Ability to meet strict deadlines and flexibility in time allocation.

Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software

Experience in scheduling, administration or security supervision would be considered an asset

Be willing to work flexible hours

Authorized to legally work in Canada

Why choose Paladin?

Opportunities for training and professional development

Competitive salary and benefits package

Work today, get paid today - daily pay available





Education Requirements (All)
College/University Education

Certification Requirements (All)
Valid G Licence

Additional Information / Benefits
Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Educational Assistance

This job reports to the Client Service Manager

This is a Full-Time position 1st Shift , Office Hours 8:30am - 5:00pm. Times may vary based on operational needs .

Relocation is not provided and travel is required occasionally

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📌 Portfolio Resource Coordinator (Ontario)
🏢 Paladin Security
📍 Ontario