Lead creative insurance operations with Mercor! As a key manager, you will design scenarios for AI training and evaluate insurance policy processing workflows in a hybrid work model.

Mercor is seeking an Insurance Operations Manager to develop realistic policy-processing scenarios. Ideal candidates will possess over two years in policy administration, insurance servicing, or related management. You will focus on enhancing AI model accuracy by assessing model outputs and providing constructive feedback to the research team.

Key Responsibilities:
• Design policy processing and servicing scenarios
• Create comprehensive processing instructions and exception plans
• Write quality reference responses for insurance operations




• Evaluate AI responses against operational standards
• Conduct feedback sessions and onboarding office hours

Requirements:
• 2+ years in policy administration or insurance operations
• Strong understanding of policy lifecycle dynamics
• Hands-on experience with policy systems and QA processes
• Exceptional communication and attention to detail
• Ability to separate administrative from underwriting execution

Drive the future of insurance operations at Mercor with your industry expertise!
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📌 Insurance Operations Manager at Mercor (Ontario)
🏢 Mercor
📍 Ontario