Become a Senior Technical Support Analyst for PEGA in Toronto, ON, with a hybrid work arrangement. This contract role demands expertise in PEGA applications and troubleshooting skills.

This position is full time and offers a contract lasting 6-12 months. You will be responsible for architecture analysis and workflow enhancement, as well as supporting application performance. Familiarity with SQL, Unix, and monitoring tools is essential for managing on-call support models.

Key Responsibilities:
• Analyze PEGA architecture and process workflows
• Troubleshoot basic SQL and Unix issues
• Create dashboards using ELK stack and Dynatrace
• Monitor applications and provide insights via PagerDuty
• Participate in rotational on-call support

Requirements:
• Proven experience with the PEGA platform
• Knowledge of architecture and workflow analysis
• Basic troubleshooting skills in SQL and Unix
• Familiarity with monitoring tools and job scheduling
• Flexibility for on-call support responsibilities

Utilize your PEGA skills and technical support expertise in Toronto's BFSI sector while working in a supportive hybrid environment.
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📌 Senior PEGA Technical Support Analyst (Ontario)
🏢 Pacer Group
📍 Ontario