Transform customer experiences with goeasy as an Operational Experience & Process Design Manager. This interactive role focuses on simplifying journeys and enhancing operational effectiveness through continuous improvement.

In this individual contributor position, you’ll play a key role in enhancing customer experiences at goeasy. You will focus on process improvement, utilizing Lean and Six Sigma methodologies. Your goal is to identify friction points, streamline workflows, and implement strategies that lead to measurable impacts on customer satisfaction and operational quality.

Key Responsibilities:
• Analyze data to identify customer friction points
• Map and redesign customer journeys for better clarity
• Develop recommendations based on customer feedback




• Support initiatives from discovery to implementation
• Facilitate process improvement using Lean and Six Sigma techniques

Requirements:
• 2 to 5 years in process improvement or related fields
• Experience in process mapping and customer journey analysis
• Understanding of structured problem-solving methodologies
• Robust analytical and communication skills
• Relevant degree in Engineering, Business, or similar

Drive customer-centric improvements and process design with goeasy, contributing to financial empowerment for Canadians.
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📌 Operational Experience Manager at goeasy (Ontario)
🏢 goeasy
📍 Ontario