Join our Toronto team as an IBMS (Operative BMS) Application Support Analyst. This hybrid role focuses on resolving issues within broadcast and media workflows using your strong SQL skills.

As a contract analyst, you'll engage in L1/L2/L3 support for the IBMS system. Your responsibilities will include troubleshooting scheduling, ad sales, and billing modules while handling incidents and service requests. Proficiency in SQL and database troubleshooting is mandatory to ensure optimal performance and user satisfaction.

Key Responsibilities:
• Handle L1/L2/L3 support for IBMS system
• Troubleshoot scheduling, traffic, and billing issues
• Respond to user queries and service requests
• Perform SQL database troubleshooting and fixes
• Conduct root cause analysis for data issues

Requirements:
• Solid background in Operative IBMS BMS system
• Experience in SQL and database troubleshooting
• Familiarity with ticketing tools like ServiceNow/JIRA
• Previous helpdesk support experience
• Excellent problem-solving and communication skills

Utilize your expertise to enhance IBMS support and improve user experience in Toronto.
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📌 IBMS Support Analyst with SQL Expertise (Ontario)
🏢 apptoza
📍 Ontario