Join Ribbon as a Technical Customer Support Specialist. Drive exceptional customer experiences by troubleshooting, implementing, and enhancing our AI hiring platform in Toronto.

In this entry-level role, you will be pivotal in assisting customers and candidates with their inquiries. Your day-to-day will involve collaborating with Customer Success, Product, and Engineering teams to resolve technical issues swiftly and effectively. This hands-on position is ideal for someone organized and passionate about helping companies leverage AI in hiring.

Key Responsibilities:
• Troubleshoot issues for customers and candidates promptly
• Collaborate with teams to resolve technical problems
• Support onboarding and implementation for client success




• Maintain documentation and customer-facing help content
• Identify patterns and provide feedback for product improvements

Requirements:
• 1–3 years in technical support or customer success
• Robust problem-solving and troubleshooting skills
• Excellent communication skills with professionalism
• Detail-oriented with effective task management
• Knowledge of ATS, HR tech, or technical documentation

Utilize your technical support skills to enrich customer experiences at Ribbon in Toronto.
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📌 Technical Customer Support Specialist at Ribbon (Ontario)
🏢 Social Leverage
📍 Ontario