Shape the future of customer service as an IVR / Contact Centre Solution Architect with deep knowledge in Salesforce Service Cloud Voice and Amazon Connect. Implement leading-edge voice solutions in our operations.

We are on the lookout for an experienced skilled who excels in Salesforce Service Cloud Voice and Amazon Connect. This role focuses on designing scalable voice solutions, integrating Salesforce with various systems, and leading teams to fulfill business requirements. Your expertise will drive operational efficiency within our contact centre.

Key Responsibilities:
• Architect and implement contact centre solutions using Salesforce
• Oversee omni-channel routing for voice and digital communications




• Troubleshoot and ensure solution deployment success
• Facilitate Salesforce integration with other platforms
• Lead technical teams in project-related activities

Requirements:
• Extensive knowledge of Salesforce Service Cloud Voice
• Familiarity with Amazon Connect technologies
• Experience in CRM and telephony systems
• Proficient in Salesforce Apex and Flows
• Strong leadership and problem-solving skills

Drive innovation in customer service using your Salesforce and telephony expertise.
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📌 Salesforce Contact Centre Solution Architect (Ontario)
🏢 Envision Technology Solutions
📍 Ontario