Global Cargo Connection is an International Forwarding & Logistics company located in Mississauga.
Job Description: The Operations Manager will be responsible for supervising day-to-day operations, ensuring teamwork, and maintaining good relationships with local and overseas clients.
Plan and organize daily operations.
Monitor staff performance and create positive office environment.
Oversee quotations and billing to Customers.
Negotiate freight rates with air/ocean/trucking providers.
Prepare Reports for management on a regular basis.
Target potential leads.
Resolve problem shipments and take the lead on handling difficult clients.
Oversee the setting of transportation service rates and monitor revenue.
Supervise profit and loss reports.
Provide Quotations to clients.
Provide updates to clients.
Maintain valuable customer and vendor relationships.
Qualifications: English Proficiency is required. Proficiency in Chinese would be an asset.
Proficiency in Microsoft Word, Excel, and Outlook is required.
Excellent communication skills, knowing when to step in and handle escalations,



build rapport with staff, management, and vendors.
Ability to clearly explain and detail Canada shipment issues to overseas agents.
Strong knowledge and command of Air/Ocean/Trucking operations.
5+ years of experience in logistics and transportation operations, with 3+ years in a leadership role.
Self-Starter with good sense of priority and organization.
Knowledge of CBSA Customs Tariff, Canada Customs procedures, working with Customs Brokers, CARM, E-Manifest, ACI, general knowledge of USA AMS and ISF, and Cross-Border shipments is required.
Detail-oriented with excellent Communication and Problem-Solving Skills, able to provide customer service and handle difficult customers.
Strong sense of responsibility, team player, highly organized, and fast learner.
Excellent leadership, decision-making, and communication skills under pressure.
Diploma or degree in Transportation, Supply Chain, or Business preferred.

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📌 Operations Manager 80,000~90,000 加元/年 · 密西沙加 办公文员 长期工 白班 英语 需相关经验 需相关证书 (Ontario)
🏢 51.CA Media Group
📍 Ontario