Associate Director, Client Success (Remote) Job Category : Client Success Requisition Number : ASSOC Full-Time Locations Showing 1 location Toronto, Toronto, ON M5H3P5, CAN Description Title: Associate Director, Client Success Department: Sales, Marketing and Customer Solutions (SMCS) Reporting to: Director, Client Success and Business Development Compensation: $ 102K - $131K CAD Location: Remote - Canada(Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and skilled goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change.



Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at About the Opportunity: The Associate Director (AD) Client Success plays a critical leadership role in driving client retention, expansion, and organic growth across WES' portfolio of academic, government, and regulatory partners in the United States. This role operates as a strategic business owner, accountable for performance across a portfolio of 7,000+ client accounts, while driving renewals, deepening engagement within existing accounts, and increasing volumes through upsell and cross-sell strategies. This position operates as the external face of WES and an internal driver of execution, while demonstrating proactive leadership, executive presence, and full ownership of outcomes, to ensure client engagements, internal deliverables, and team outputs are delivered. This AD role manages a small team of Client Success professionals while reporting to the Director of Client Success & Business Development. What You'll Do: Own performance across a 7,000+

📌 Associate Director, Client Success (Remote) (Toronto)
🏢 World Education Services
📍 Toronto