Lead Ingram Micro's global strategy for Zendesk as the Manager of Business Platform Operations. Embrace a hybrid role based in Mississauga, Ontario, focusing on customer experience and operational excellence.

Ingram Micro seeks a visionary leader to drive its Zendesk platform operations. This role combines strategic oversight with hands-on execution, including AI implementation, workflow automation, and support transformation. You will guide a global team dedicated to improving customer outcomes while ensuring platform stability and scalability.

Key Responsibilities: • Define and execute the Zendesk roadmap and operational strategy • Lead global governance, administration, and support operations • Establish KPIs, service levels,



and operational readiness across regions • Drive AI adoption, ticket deflection, and customer satisfaction • Foster a high-performing global team focused on innovation

Requirements: • Proven experience managing platform operations and global teams • Strong knowledge of AI and automation strategies • Capacity for process optimization and standardization • Excellent communication and partnership skills • Background in IT service delivery and governance

Drive innovation and operational excellence as you lead Ingram Micro's Zendesk platform to recent heights. #J-18808-Ljbffr

📌 Manager of Global Zendesk Operations (Winnipeg)
🏢 Ingrammicro
📍 Winnipeg