Elevate customer satisfaction as a Customer Experience Representative at GDI Ainsworth. Utilize your communication skills to support clients through phone and email interactions every day.
This role is essential for delivering high-quality service and understanding customer needs. You will engage in active listening, respond to queries, and manage work orders efficiently. Ideal candidates will enjoy a fast-paced environment focused on problem-solving and customer care.
Key Responsibilities: • Receive and respond to client calls or emails promptly • Provide accurate information and solutions to customer inquiries • Engage actively with clients to confirm or clarify details • Develop knowledge of Remote Building Automation Alarms • Create and manage work order requests efficiently
Requirements: • 1-3 years in customer service/support, service industry preferred • College/university graduation or equivalent experience • HVAC/Building Automation knowledge is a plus • Strong verbal and written communication skills • Must complete a two-week full time training program
Bring your exceptional customer service and problem-solving skills to GDI Ainsworth today. #J-18808-Ljbffr