Elevate guest experiences with CMH Heli-Skiing & Summer Adventures as a full-time Guest Services Coordinator in Banff, Alberta. Support guests from booking to arrival and ensure exceptional service.
As a Guest Services Coordinator, you will play a vital role in delivering a seamless experience for CMH guests. Your responsibilities include maintaining accurate guest records and liaising with remote lodge teams. This position requires robust organizational skills and a genuine passion for guest service.
Key Responsibilities:
• Confirm and process guest reservations accurately
• Maintain comprehensive guest profiles and accounts
• Follow up on missing information prior to guest arrival
• Manage positive relationships with guests and lodges
• Communicate changes to guest itineraries to lodge teams
Requirements:
• Post-secondary education in a related field
• 1-2 years of experience in customer-facing roles
• Background in hospitality or tourism preferred
• Ability to juggle multiple bookings effectively
• Proficiency in Microsoft Office and quick to learn software
Bring your organizational skills and passion for guest experiences to CMH in Banff, Alberta.
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📌 Guest Services Coordinator at CMH (Banff)
🏢 CMH Heli Skiing & Summer Adventures
📍 Banff