The Role:

The Office Lead is responsible for the day-to-day leadership, operational management and overall effectiveness of the office. The role ensures a high-performing, collaborative, and client-focused environment that supports the firm’s strategic objectives, people agenda, and operational excellence standards.

The Office Lead acts as a key liaison between leadership, client service teams, and business support functions, driving consistency, engagement, operational efficiency and a positive employee experience across the office.

Responsibilities/ Requirements:

Office Leadership & Operations

- Oversee the smooth and efficient day-to-day operation across multiple member firms
- Increase the overall local presence and positioning in Guyana
- Ensure the office environments reflects professional standards, culture and client experience expectations
- Lead and coordinate office-wide initiatives, operational priorities and administrative activities
- Monitor operational processes and identify opportunities for continuous improvement and increased efficiency
- Support business continuity, health and safety, facilities coordination and risk management activities

People Leadership & Culture

- Foster a positive, inclusive and high-performance culture aligned with the business
- Provide leadership, coaching and guidance to administrative and operational support teams
- Support employee engagement initiatives, wellbeing activities and internal communications
- Partner with HR and leadership teams on workforce planning, onboarding, employee relations and talent initiatives
- Act as a trusted point of contact for employees across the office

Stakeholder Management

- Build strong relationships with Partners, Directors, Managers and support functions
- Collaborate across service lines to ensure effective communication and operational alignment
- Coordinate with regional and group-level teams on strategic initiatives and operational priorities
- Support leadership in implementing firm-wide policies, procedures and change initiatives





Client & External Experience

- Help ensure a qualified and seamless experience for clients and visitors
- Support the coordination of internal and external events, meetings and stakeholder engagements
- Maintain high standards across office presentation, hospitality and service delivery

Financial & Administrative Oversight

- Assist with office budgeting, expense monitoring and vendor management
- Support procurement and facilities-related expenditure oversight
- Ensure operational activities are delivered within agreed budgets and timelines

Governance & Compliance

- Ensure adherence to firm policies, regulatory requirements and operational procedures
- Support risk management, confidentiality and data protection standards
- Coordinate office compliance activities where required

Experience:

- Significant experience in office management, operations, administration or business support leadership
- Experience within professional services, financial services or a corporate environment preferred
- Demonstrated ability to manage multiple priorities and stakeholders in a fast-paced environment
- Experience leading teams and driving operational improvements

Skills and Attributes:

- Strong leadership and interpersonal skills
- Excellent organisational and project coordination abilities
- Strong communication and stakeholder management capability
- High attention to detail and problem-solving skills
- Ability to work independently while collaborating effectively across teams
- Strong judgment, professionalism and discretion
- Collaborative and approachable leadership style
- Proactive and solutions-oriented mindset
- Resilient and adaptable in a dynamic environment
- Strong commitment to service excellence and team success
- High level of integrity and professionalism

Qualification:

- Bachelor’s degree in Business Administration, Management, Human Resources or a related field preferred
- Relevant professional qualifications are advantageous

To Note:

This role will require the successful candidate to work onsite in Guyana.

Full relocation and immigration support will be provided.

📌 Office Lead/ Partner (London)
🏢 Important Group
📍 London