Lead retail excellence at Specsavers as the Vice President, Retail Operations in a hybrid role split between Burnaby, BC and work from home. Shape customer experience strategies and operational frameworks to drive success.
The Vice President, Retail Operations will report to the Director of Central Operations and contribute to strategic growth across Canada. You'll spearhead the Retail Operations strategy, optimize customer experiences, and build a high-performing team.
This role requires significant retail management experience and a passion for driving continuous improvement and operational excellence.
Key Responsibilities:
- Develop and execute Retail Operations strategy and business plans
- Drive consistency across Canadian store operations
- Champion innovation and continuous improvement initiatives
- Lead national projects to support business growth
- Enhance customer experience and loyalty through data insights
Requirements:
- Senior leadership experience in retail operations
- Proven success with operational teams in driving performance
- Strong commercial acumen and budget management
- Experience with national project leadership
- Exceptional stakeholder management skills
Lead Specsavers in transforming the customer journey through innovative strategies and dedicated leadership.