Join Cognizant as a Deskside Engineer Lead in Brampton, Ontario, providing essential support to traders and front-office users. Deliver operational excellence across trading applications in a high-pressure environment.
In this onsite role, you will ensure high availability of trading platforms and manage trader support. Your technical expertise will cover Bloomberg Terminal, Refinitiv/Eikon, and also desktop and multi-monitor workstation setups. Additionally, you will handle incidents and service requests through ITSM tools like ServiceNow while maintaining documentation following ITIL processes.
Key Responsibilities:
- Provide operational support for trading applications and market data platforms - Troubleshoot trading application issues and workstation setups - Offer timely onsite and remote support to traders - Manage incidents ensuring SLA compliance with ITSM tools - Coordinate issue resolution with application and network teams
Requirements: - 4-8 years in Trader Support or Financial Services IT Support - Robust support skills for Windows/Mac devices - Knowledge of Active Directory and basic networking - Familiarity with ITSM tools like ServiceNow - Experience in investment banking or capital markets environments
Leverage your technical expertise to support traders with Cognizant in Brampton!#J-18808-Ljbffr
📌 Lead Deskside Engineer In Brampton (Winnipeg)
🏢 Cognizant
📍 Winnipeg
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