Join CORA Loyalty as Vice President of Client Services, where you'll lead global Account Management with a focus on client satisfaction and operational governance. Be the driving force in enhancing client outcomes through insightful analysis.
This role is designed for an operational leader with a hands-on approach to overseeing Client Services. Your main objectives will include increasing Net Revenue Retention (NRR), establishing account disciplines, and ensuring that delivery executions are seamless and client-focused. You'll work closely with multiple teams to ensure client needs are met effectively.
Key Responsibilities:



- Own Client Services governance and operating protocols - Coach and lead Client Services teams to success - Monitor post-sale performance metrics and adjustments - Conduct regular governance meetings and escalations - Establish account planning discipline across the client base
Requirements: - Extensive experience in leadership roles in Client Services - Familiarity with NRR, GRR, and client satisfaction metrics - Strong strategic and operational management skills - Excellent cooperative and communication abilities - Proven track record of managing diverse teams
Elevate client relationships through operational excellence and team leadership at CORA Loyalty.#J-18808-Ljbffr

📌 Cora Loyalty Vice President, Client Health (Winnipeg)
🏢 Talentmanagementsolution
📍 Winnipeg