Job Title: Registration Program Coordinator Job Family: Coordinator Department: Registration Reports To: Supervisor, Registration Program Coordinator Division: Regulatory Location: Edmonton Competition: 26-32 Employment Indicator: Permanent, Full-time Position Summary

Reporting to the Supervisor, Registration Program Coordinators, the Registration Program Coordinator provides knowledge and support throughout the application process and is responsible for processing applications for membership with APEGA.

Responsibilities Using experience and critical thinking to determine the validity and applicability of documentation, records, and information submitted for licensure by: Ensuring that applications are administratively complete, and that all requirements are completed appropriately within allotted legislative timelines

Maintaining the fairness of the application process, by providing equal judgement and due process to each and every applicant Coordinating all stages of the application process and advising on possible future courses of action

Coordinating and reviewing required documentation and information provided, pertaining to application requirements Advising on the status and next steps for applications, based on individual circumstances through: Understanding and utilization of the EGP and PGA Practicing sound judgement to protect and understand the integrity of both internal and external Registration processes

Proactively diagnosing and guiding applicants, validators and references on areas of concern or deficiency, or items that need to be amended Sending written acknowledgement, reminders and notices informing applicants of the status of their applications





Explaining possible courses of action for applicants, based on personal credentials and experience Using several different tools and software systems to manage and update application statuses, send communication and forms to applicants, references or validators, as well as other APEGA Staff. Troubleshooting inter and intra departmental technical issues, and liaising with the IT Department to find solutions to technical issues Responding to high volumes of inquiries regarding processes and requirements for all stages of the application (pre-processing, processing, review, and post-review) via email, phone call, or in person

Providing other coverage for the Registration Services team as required

Contributing and implementing suggestions for process and departmental improvements Competencies, Skills & Attributes Competencies Core: exemplifying integrity fostering communication results orientation service excellence teamwork Functional: Adaptability

Analytical thinking

Attention to detail

Initiative

Problem solving Knowledge, Skills & Abilities Thorough knowledge of the Skilled Governance Act, Engineering and Geoscience Professions Act and Regulations pertaining to Registration, as well as confidentiality protocols and privacy requirements





Ability to understand and explain legislation as related to the registration process

Proficiency in computer applications, databases and software, including Microsoft Office Suite

Ability to interpret, research, and analyze a wide variety of source information and develop recommendations for applicants and potential applicants based on individual circumstances Excellent organization, and the ability to balance multiple tasks simultaneously Providing strong communication, both written and verbal, to a diverse and varied applicant pool Ability to interact in a calm and service-oriented manner during stressful situations is required Ability to collaborate with a diverse group of people to build and maintain strong working relationships with a high degree of demonstrated professionalism

Ability to work independently with a high volume of work and associated legislative deadlines Qualifications Post-secondary diploma or degree in a related field

Exposure to environments that have legislative or regulatory authorities will be considered an asset

5+ years of administrative experience in a professional and office focused setting, providing sound rationale on processes or policies Experience working with Microsoft Office and/or various databases or systems is required Strong communication and language skills are required

Use sound judgement and professionalism when supporting applicants, colleagues, and stakeholders through complex or sensitive situations

Able to manage a high-volume workload while maintaining accuracy, strong organization, and responsiveness to competing priorities and deadlines

Equivalencies may be considered

📌 26-32 Registration Program Coordinator (Edmonton)
🏢 Association of Professional Engineers and Geoscientists of Alberta
📍 Edmonton