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Customer Success & Sales Account Executive remotefull time

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About The Role We are looking for a Customer Success & Account Executive to grow and support our SaaS business operations platform. You will drive growth by closing recent accounts and ensure long-term retention by onboarding the customers you sell. In this role you walk clients through the software and resolve their day-to-day issues — the person who closes the account is the person who makes it succeed.

Who You Are Selling To Small businesses and contractors across our eleven target industries: General Contractor, HVAC, Plumbing, Electrical, Solar Installer, Roofing, Landscaping, Pest Control, Cleaning Services, Property Management, Direct Marketing / Sales Org.

Compensation This role is commission-based , paid on collected subscription revenue with tiers that increase as you close more accounts in a quarter. Full commission terms are provided during the process.

Key Responsibilities

- Drive new sales: prospect, pitch, and close new business accounts against revenue targets.
- Onboard clients:



guide new customers through setup and walk them through the features they will actually use.
- Support clientele: act as the main point of contact and resolve client issues quickly.
- Train users: run live demonstrations that help clients run their daily operations on the platform.
- Retain accounts: build the relationships that reduce churn, and find genuine upsell opportunities.

Required Skills

- SaaS sales: 1–3 years selling software-as-a-service platforms.
- Customer support: background in customer success, account management, or technical support.
- Product literacy: able to learn complex business operations software and explain it simply.
- Communication: strong verbal and written skills for client presentations and conflict resolution.
- Problem solving: resourceful when handling complaints and technical issues.

Preferred

- Experience with CRM tools such as HubSpot or Salesforce.
- Prior experience supporting a business operations or productivity tool.
- Familiarity with the trades — you will be talking to contractors all day.

Position open to US applicants only

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📌 ABOUT THE ROLE (Open Hall-Red Cliffe)
🏢 BusinessDash
📍 Open Hall-Red Cliffe