Blackjet, a boutique branding & creative consultancy, is looking for an energetic and enthusiastic Account Director for our Toronto office to help lead the Place Branding Team - real estate development, retail, branding and tourism clients. The ideal candidate has a deep understanding of every facet of a successful marketing campaign, from planning through launch and beyond, and is a strategic thinker who will nurture client relationships, oversee day-to-day needs and develop ideas that grow their business.

Focus: Trusted advisor and strategic thinker who leads a client group to targeted growth goals and sets the overall direction for their portfolio.

Responsibilities

Client Leadership & Growth

- Lead and grow the agency’s relationship with key client contacts, partnering with senior stakeholders to propel projects and improve ways of working.
- Be a trusted advisor with in-depth knowledge of each client’s industry, corporate structure, competitive landscape and key issues, bringing insights and ideas that add value to their business.
- Lead assertively balancing client and agency needs.
- Contribute to organic growth through ideas, plans and discussions, and lead new business pitches through industry knowledge, participation and contacts.
- Own the annual Client Development Plan: revenue targets, COGs and P&L; per client.

Strategy & Creative

- Work with a strategist to develop insights and strategy that inspires break-through creative, and tactical plans that drive effective branding and marketing.
- Collaborate with the wider team and key project stakeholders to answer briefs on budget and on time.
- Continuously optimize the accounts,



improving campaign activity and marketing effectiveness.

Delivery & Operations

- Oversee timely execution of all campaign touchpoints and roll-outs, deploying agency resources to deliver on time, on budget and on results.
- Prepare accurate, timely internal communication: creative briefs, job initiation forms, change orders, timelines and estimates.
- Manage client production budgets, complete monthly billings and forecast sales across all client work.
- Proactively implement processes that make operations smoother, easier and more effective.

Team Leadership

- Lead, mentor and grow Account Manager(s), creating an environment where creativity thrives.
- Support the VP of Client Services with forecasting, team management, process and recent business.

Qualifications

- A fearless approach to life and learning.
- 5-7 years marketing and creative agency experience.
- Acute attention to detail.
- Proactive and never settling for mediocrity (always willing to go above-and-beyond).
- Ability to manage a team and multiple time-sensitive projects simultaneously.
- Ability to build strong, trusting client relationships and positive partnerships with cross-functional teams at all levels.
- Excellent presentation, verbal and written communication skills, with the ability to influence and persuade inside and outside an organization.
- Bulletproof problem-solving skills.
- An entrepreneurial mindset, willing to jump into the day-to-day and pitch in where needed.

Requirements

- Account Director: Minimum 1 year
- Agency experience: Minimum 5 years
- Nice to have: Real Estate, retail, place branding or tourism experience

📌 Account Director (Toronto)
🏢 blackjet
📍 Toronto