We are a well-funded start-up that has reinvented the way people are booking corporate travel for clients across North America. It has disrupted the space by developing an AI powered recommendation engine that has radically improved corporate travel for individuals and corporations.

The travel industry is a $1.4 trillion dollar business, and we are poised for tremendous growth as the proven leader for corporate travel and agents. We currently have agreements with many corporate travel agencies and are already serving millions of travellers across North America.

We are looking for an Account Manager to join our growing team. Reporting to the Head of Customer Growth, you will work closely with multi-functional teams and are responsible for the ongoing management and health of assigned customer accounts after go-live. The Account Manager role focuses on execution, coordination, and customer experience, working closely with Solutions Architecture, Technical Support, Product, and Sales.

What we offer:

- Competitive compensation package
- Full health and dental insurance benefits
- Remote work environment

This role ensures customers:

- Have a clear point of contact
- Receive timely responses and consistent communication
- Stay on track operationally
- Understand how to get value from AMGINE as their needs evolve

Core Responsibilities

Primary Day-to-Day Account Owner

- Serve as the main point of contact for assigned TMC customers
- Manage ongoing communication, questions, and requests
- Build trust through reliability, responsiveness, and clarity

Customer Support & Coordination
- Track customer issues, questions, and enhancement requests
- Coordinate internally with:
- Solutions Architecture for solution changes or design needs
- Technical Support for troubleshooting and GDS-related issues
- Product & Engineering for feedback and feature requests
- Ensure customers receive timely updates and clear next steps
- Provide training and demos to agency users, initial agent training and refresher training
- New product and system demos if needed





Operational Account Management
- Support implementations, follow-ups, and post-launch stabilization
- Monitor account transactions, conversion, and usage trends
- Help identify and resolve friction before it escalates

Structured Communication & Rhythm
- Schedule and support recurring customer check-ins
- Prepare agendas, notes, and action items for customer meetings
- Support QBRs and Year-End Reviews by coordinating materials and follow-ups

Growth & Commercial Support
- Flag expansion opportunities based on customer needs or usage
- Support renewals and upsell conversations in partnership with Sales and Growth
- Ensure customer feedback informs future opportunities and roadmap discussions
- Monthly update and product/engineering - feedback

The Account Manager ensures the right people are engaged, not one person doing everything themselves.

Success Metrics

- Customer satisfaction and responsiveness metrics
- Smooth day-to-day account operations
- Reduced escalation due to proactive management
- Clear communication and meeting follow-through
- Positive internal and customer feedback

What you Bring

- Strong attention to detail and follow-through
- Calm, clear communicator with customers
- Organized and process-oriented
- Trusted by internal teams to keep things moving
- Proactive about surfacing issues early
- Travel industry knowledge or familiarity with traditional travel ecosystem

We thank everyone for their interest in this position; however, only those candidates invited to interview with us will be contacted.

Amgine is an equal opportunity employer and complies with applicable local, Provincial, and Federal fair employment practices laws. The company gives equal chance and consideration to employees and applicants without regard to race, colour, religion, national origin, citizenship status, creed, age, or disability which is unrelated to the individual’s ability to perform the duties of a particular job or position, sex, marital status, sexual orientation, gender identity, veteran status, or any other characteristic protected under applicable local, Provincial or Federal laws.

📌 Account Manager (Ontario)
🏢 Amgine
📍 Ontario