Job title: Account Supervisor

Schedule: Full-time, Permanent

Location: Remote

Starts: Immediately

Reporting to: Chief Operating Officer

Who We Are

We are a team inspired by a vision of strategy, technology, and design working together to create relevant and engaging customer experiences for some of the biggest brands in Canada. We consistently push the boundaries of 1:1 customer communications for our clients, and we have fun doing it.

About The Role

We are looking for an experienced Account Supervisor to join our team on a 13-month contract to cover a maternity leave. This role will support multiple client accounts, reporting to and working closely with Account Leads while taking ownership of the day-to-day account and project management needed to keep work moving forward.

This role is ideal for someone who can quickly build strong client relationships and confidently lead email and marketing automation projects forward with minimal day-to-day direction.

Account Supervisor Responsibilities:

Client Management

- Build and maintain strong client relationships through consistent communication and reliable delivery.
- Lead client meetings, status calls, project kickoffs, and campaign reviews.
- Develop an in-depth understanding of client businesses, objectives, challenges, and regulatory considerations.
- Act as a trusted day-to-day client partner and advocate.

Campaign & Creative Management

- Lead the briefing process, ensuring project goals, audiences, and deliverables are clearly defined.
- Develop thoughtful creative briefs that set internal teams up for success.
- Collaborate with creative, strategy, production, and data teams throughout campaign development and execution.
- Support projects requiring quick turnaround while maintaining quality and accuracy.

CRM & Strategic Support

- Provide CRM expertise and strategic recommendations across email marketing and customer engagement initiatives.




- Apply performance insights and reporting data to identify opportunities and inform future campaigns.
- Contribute ideas and recommendations that support client goals and business growth.

Project Delivery & Operations

- Own campaign execution by coordinating work across internal teams and external partners.
- Support internal initiatives and special projects as needed, including marketing, IT, operations, and other business priorities.
- Develop project estimates, scopes, timelines, and statements of work when required.
- Manage project risks, priorities, and deadlines to ensure successful delivery.
- Work independently while collaborating closely with team members across the agency.

Desired Skills and Experience:

- 4 to 6+ years of account management experience within a digital or direct marketing environment (agency experience preferred).
- Experience managing day-to-day client relationships and leading client meetings with confidence.
- Experience working closely with creative, production, strategy, and data teams to deliver high-quality digital campaigns (email marketing experience preferred)
- Strong understanding of CRM, email marketing, customer journeys, and data-driven marketing programs.
- Ability to manage digital creative deliverables and coordinate external freelancers or agency partners when needed.
- Proven ability to manage multiple projects simultaneously and support quick-turnaround initiatives.
- Excellent communication, presentation, and stakeholder management skills.
- Solid attention to detail, organization,



and time management.
- A proactive approach with a strong sense of ownership and accountability.

Conversion Digital is a place where:
- You can work on some of the largest brands in Canada
- People trust each other and are empowered to make decisions and suggestions
- Unnecessary meetings and layers of approval do not bog down work and work experience
- We care about both personal and professional growth and actively support ongoing learning and development
- We celebrate team wins, collaboration, and the impact we create together
- We work as a remote team, but host regular in-person gatherings to stay connected

At Conversion Digital, we are committed to fair and equitable compensation for all employees. The expected salary range for this role for candidates is $70,000–$80,000. To apply for this position, please submit your resume and any other information you would like us to consider. Please no calls from recruiters.

We want to thank all applicants for their interest, but only those whom we schedule for interviews will be contacted.

Conversion Digital is an equal opportunity employer that is committed to equity, diversity, and inclusion in the workplace. We believe that diversity, in all its dimensions, makes us stronger as a team.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits and training. Conversion Digital makes hiring decisions based solely on qualifications, merit, and business needs at the time.

📌 Account Supervisor (Canada)
🏢 Conversion Digital
📍 Canada