Vacancy Status: This job posting is for an existing vacancy.

Salary: $65,000.00 - $75,000.00

Use of AI in Hiring: We use artificial intelligence tools to screen and assess applications as part of our hiring process. Human recruiters review all results.

Accounts Receivable Specialist

The Nationwide Group (TNG) is a pioneer in designing and developing outsourced financial services software, exclusively focused on creating comprehensive and customizable solutions for the real estate industry. Utilizing world-class technology, TNG delivers solutions to the entire mortgage life cycle through its affiliated organizations.

TNG benefits from a broad product suite, infrastructure, and industry expertise and has transformed the home purchase, sale, mortgage, and refinance process for consumers, lenders, realtors, and mortgage brokers.

POSITION DETAILS:

Reporting to the Controller, the Accounts Receivable Specialist will work as a member of the finance team and be responsible for the accurate and timely invoicing of clients across multiple entities, the application of all payments received, and the reconciliation of revenue and costs. Working in a high-volume environment, the position liaises closely with clients, the sales team, and IT to ensure the billing process runs smoothly. The position will be responsible for applying accounting principles and procedures, and ensuring appropriate accounting controls are maintained.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

- Generate and issue accurate client invoices for appraisal services across multiple entities in a high-volume environment, in accordance with agreed terms and billing schedules.
- Communicate with clients and the sales team to resolve billing questions, disputes, and outstanding balances in a timely and professional manner.
- Work closely with IT to identify, troubleshoot, and resolve invoicing bugs and system issues to ensure the billing process runs smoothly.
- Follow up on overdue accounts and manage collections activities, escalating aged or at-risk balances as appropriate.
- Process and apply cash receipts for all payments received, ensuring accurate and timely posting to client accounts.
- Scan and deposit cheques, and maintain supporting records for all deposits.
- Perform revenue and cost reconciliations, including the preparation and posting of related accruals.
- Maintain and update client account and billing information.
- Reconcile client accounts on a monthly basis and investigate and resolve discrepancies.
- Prepare and post AR journal entries and support the month-end close according to the month-end schedule.
- Reconcile the AR subledger to the general ledger.
- Provide monthly AR aging reports to the Controller for review.
- Monitor incoming emails to the AR shared mailbox to ensure prompt response to client and internal inquiries.
- Develop and document standard operating procedures.
- Suggest and make recommendations for process improvements.
- Maintain knowledge of and adhere to all organizational policies including but not limited to data, security and health & safety policies.
- Other general accounting duties as assigned.

COMPETENCIES:

To perform the job successfully,



an individual should demonstrate the following competencies (at varying skill-levels as outlined by Management):

Intellectual

- Analytical - Synthesizes complex or diverse information; collects and researches data; uses intuition and experience to complement data; designs work flows and procedures.
- Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; uses reason even when dealing with emotional topics.
- Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Interpersonal

- Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
- Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
- Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone’s efforts to succeed.

Organization

- Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Cost Consciousness - Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.
- Diversity - Demonstrates knowledge of HR policy; shows respect and sensitivity for cultural differences; promotes a harassment-free environment; builds a diverse workforce.
- Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
- Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values.

Self-Management
- Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; makes timely decisions.
- Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence.




- Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; develops realistic action plans.
- Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
- Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity.
- Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
- Attendance/Punctuality - Consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
- Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; completes tasks on time or notifies appropriate person with an alternate plan.
- Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; asks for and offers help when needed.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

- Bachelor’s degree in accounting, finance, or business preferred, but not required.
- 1-2 years of related experience within an Accounts Receivable team in a high-volume environment. Previous experience within the appraisal or financial services sector considered an asset.
- Solid understanding of the full accounts receivable cycle, including invoicing, collections, cash application, and reconciliation.
- Knowledge of accounting theories and practices.
- Solid attention to detail and accuracy in all areas of work.
- Ability to adapt to and learn new software.
- Superior organizational, time management and prioritizing skills.
- Effective communication skills with all levels of an organization.

LANGUAGE SKILLS:

Ability to read and interpret documents such as business requirements, contracts, procedure manuals, and policies. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, ratios, and apply them to practical situations.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Accounting Software (Sage 300/ACCPAC); Spreadsheet Software (Excel); Electronic Mail Software (Outlook); Word Processing Software (Word); and Presentation Software (PowerPoint).

- Knowledge using ERP systems required (Sage 300/ACCPAC).
- Knowledge of accounting terminology and using spreadsheets and/or automated accounting systems.
- Proven expert level Excel skills.

📌 Accounts Receivable Specialist (Markham)
🏢 The Nationwide Group
📍 Markham