Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including We Work, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights.

We're now leading the shift to Agentic AI: intelligent agents that don't just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. At Dialpad, AI isn't just a feature; We put powerful AI tools in every employee's hands so they can move faster, think bigger, and achieve more.

And we've built the platform that turns those conversations into insight and action, for our customers and ourselves.

As an AI Engineer: Voice Designer, you'll own the back-end implementation and linguistic optimization of the Text-to-Speech (TTS) layer for our next-generation AI voice agents. You'll also help create the systems that manage voice personas, tone, and conversational fillers, eventually exposing these as tweakable parameters to our customer-facing UI. This position reports to our Senior Manager, AI Speech, is based at our Vancouver hub, and operates on a TTS Backend Implementation: Own the integration and optimization of multiple TTS vendor APIs while leading research and prototyping for open-source or in-house TTS architectures.





Architect the logic to expose voice attributes (speed, pitch, tone, style) to the product UI, allowing customers to customize their agent's voice profile. Cross-Functional R&D;: Partner with ASR and Audio AI engineers to ensure end-to-end voice quality and minimize latency in the ASR → LLM → TTS pipeline.

Technical Foundation: Strong Python programming skills and experience with deep learning frameworks (e.g.

Speech Expertise: 3+ years of experience in Speech Synthesis (TTS) or Voice Design, including hands-on work with frameworks like NVIDIA Ne Mo, ESPnet, or Coqui, and hands-on experience with major TTS APIs such as Eleven Labs, Rime, and Cartesia.

Linguistic Background: Degree in Computational Linguistics, Computer Science, or AI/ML with a deep understanding of phonetics, prosody, and syntax.

Backend Engineering: Experience building production-grade APIs and integrating multi-vendor services in a cloud environment (GCP preferred). Knowledge of speech quality metrics (MOS, intelligibility, latency) and the ability to design rigorous A/B tests for voice personas. 161,500 — $191,500 CAD. Work at the center of the AI transformation in business communications Build and ship agentic AI products that are redefining how companies operate Join a team where AI amplifies every employee's impact Competitive salary, comprehensive benefits, and real opportunities for growth Dialpad offers competitive advantages and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential.

We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. #

📌 Ai engineer [remote] - remote (Vancouver)
🏢 Dialpad
📍 Vancouver