Job Summary

We are seeking dedicated and professional Phone Operators to join our team. The ideal candidates will be responsible for managing incoming calls, providing excellent customer service, and ensuring that all inquiries are addressed promptly and efficiently. This role is crucial in maintaining strong communication between our organization and our clients, contributing to overall customer satisfaction.

Duties

- Answer incoming calls in a courteous and professional manner.
- Direct calls to the appropriate departments or personnel as specified by customer.
- Maintain accurate records of calls received and actions taken.
- Handle customer inquiries, complaints, and requests with empathy and professionalism.
- Follow up on unresolved issues to ensure customer satisfaction.
- Assist in managing call schedules and appointment bookings as required.
- Collaborate with team members to improve service delivery and efficiency.

Experience

- Previous experience in a phone operator or customer service role is preferred but not required.
- Strong verbal communication skills with a clear speaking voice.




- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficiency in using phone systems and basic computer applications.
- Excellent problem-solving skills and attention to detail.
- A friendly demeanor with a focus on providing exceptional customer service. Join our team as a Phone Operator where your skills will be valued, and your contributions will make a difference!

Shifts

- We are hiring for all shifts. As we are a 24/7 business, applicants must be available to work a variety of shifts, including early mornings starting as early as 3:00 a.m. and late-night shifts ending as late as 1:00–2:00 a.m. Weekend and holiday availability is also required.

Note: This is for an in-house position, no remote work available. Job Type: Full-time

Pay: From $19.00 per hour

Perks

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Vision care

Application question(s):
- Do you have reliable transportation?

Language:
- Fluent English (preferred)

Work Location: In person

📌 Answering Service Telephone Operator (Kamloops)
🏢 Four Star Communications
📍 Kamloops