Appointment Coordinator – Service Department

Dixie Toyota | Mississauga, ON Job Type: Full-Time

Salary: $19.00 per hour + booking-based bonuses

Hours: 32–40 hours per week, 5 days per week, Monday to Saturday

About the Role

Dixie Toyota is looking for a friendly, organized, and customer-focused Appointment Coordinator to join our Service Department. As an Appointment Coordinator, you will be one of the first points of contact for our service customers. You will help customers schedule and understand their service appointments, answer questions, follow up on upcoming visits, and ensure a smooth and positive customer experience.

This is an excellent opportunity for someone who enjoys working with people, has strong communication skills, and is interested in developing a career in the automotive industry.

What You'll Do

- Greet customers professionally in person and over the phone
- Schedule and coordinate customer service appointments
- Handle inbound and outbound customer calls
- Follow up with customers regarding appointments, reminders, and service needs
- Build and maintain positive customer relationships
- Provide customers with information about available automotive services and products
- Assist with service estimates and appointment-related inquiries
- Make X-Time adjustments and support service department workflow
- Process warranty-related service information and ensure proper flow through the department
- Complete all required Toyota University training and courses
- Use dealership systems and technology accurately and efficiently
- Follow dealership policies, procedures, and health and safety standards




- Work collaboratively with Service Advisors, Technicians, and other dealership team members

What We're Looking For

- Grade 12 diploma or equivalent; post-secondary education is an asset
- Previous customer service, automotive, dealership, or service department experience is an asset
- Automotive knowledge is an asset
- Strong verbal and written communication skills
- Excellent customer service and interpersonal skills
- Strong organization and attention to detail
- Good problem-solving and time-management skills
- Basic computer and math skills
- Ability to work in a fast-paced, customer-focused workplace
- Willingness to work Saturdays as scheduled
- Valid Ontario driver's licence
- Ability and willingness to operate both automatic and manual transmission vehicles
- PBS dealership software experience is an asset
- Legally authorized to work in Canada

Compensation & Benefits

- $19.00 per hour + booking-based performance bonuses
- Full-time, 32–40 hours per week
- Bi-weekly pay, paid Thursdays
- Paid one-hour lunch break
- Ongoing training and professional development
- Supportive and collaborative team environment
- Safety shoe reimbursement after 3 months
- Employee discounts on vehicle purchases, parts, and labour
- Comprehensive group perks,



including life and disability coverage
- Paid sick leave after 1 year of employment
- Paid vacation time
- Paid birthday time off after 1 year of employment

Schedule

This position requires 5 days per week between Monday and Saturday, for a total of 32–40 hours per week. Your regular shift will be assigned by your Team Leader when you start and may be adjusted based on business needs.

Why Join Toyotoshi Group Canada?

Toyotoshi Group Canada operates five dealerships across Ontario and Quebec. Our Ontario dealerships — Dixie Toyota, Ideal Honda, and Meadowvale Toyota — have proudly served their communities for more than 30 years. We are committed to creating a workplace where employees can build meaningful careers and grow professionally. Our core values of Trust, Care, and Grow guide how we work with our customers and with one another.

Toyotoshi Group Canada has also been recognized as one of Canada's Top 100 Great Places to Work by the Great Place to Work Institute of Canada.

Equal Opportunity Employer

Dixie Toyota is an equal opportunity employer. We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Dixie Toyota does not currently use AI in any part of our recruitment process. All applications are reviewed individually.

Due to the high volume of applications received, only candidates selected for an interview will be contacted.

📌 Appointment Coordinator – Dixie Toyota (Mississauga)
🏢 DIXIE TOYOTA
📍 Mississauga