Quantiphi is an award-winning, AI-First global digital engineering company that helps the world's leading Fortune 1000 organizations transform bold ideas into measurable business impact. We go beyond building innovative AI technologies - we solve the problems that matter most to our clients. Headquartered in Boston, with more than 4,000 professionals worldwide, we partner with global enterprises to deliver large-scale digital, cloud, and AI-driven transformation. #We are an Elite and Premier partner to Google Cloud, AWS, NVIDIA, Snowflake, and other leading technology platforms, and our work has been recognized across the industry, including: ~3 AWS AI/ML Partner of the Year awards ~Full Time configuration and deployment of conversational AI solutions.

Working alongside Architects and Contact Center experts, you will play a key role in the design,implementation, and rollout of up-to-date conversational AI solutions, ensuring seamless customer and agent experiences across voice and digital channels. Design DTMF and conversation flows, intents, entities, fulfillment, and integrations for Dialogflow CX, including Firestore database configuration. Develop test plans, conduct UAT, and manage production cutover and hypercare.

Create documentation, configuration guides,



and administrator documentation; Generative AI features and sentiment analysis Experience with Firestore database configuration. Solid understanding of conversational AI and customer engagement solution design.

Experience creating technical documentation, configuration guides, and administrator documentation. Solid understanding of contact center fundamentals, including IVR, ACD, WFM, QA, omnichannel, SLAs, and service design.

Experience integrating with CRM platforms (e.g., Salesforce, HubSpot), ticketing platforms (e.g., Zendesk, ServiceNow), and knowledge management systems. Familiarity with Google Cloud services (IAM, Pub/Sub, Cloud Functions, Vertex AI), APIs, and event-driven architectures. Programming experience with Node.js or Python for integrations, serverless functions, and webhook development.

Experience with workforce management, quality management, and compliance recording solutions. Join one of the world's fastest-growing AI-first digital engineering companies and make a real impact at scale. Stay ahead of the curve by gaining hands-on experience with cutting-edge AI, ML, data, and cloud technologies while continuously upskilling. #

📌 Architect data or applications cloud (Toronto)
🏢 Quantiphi
📍 Toronto