Full time Leadership Position, 35 hours/wk

$30.00-$35.00 per hour

New position

Key Responsibilities

Senior Operational Leadership

- Provide senior operational leadership across the Housing portfolio, ensuring programs are aligned with organizational strategy, service standards, legislative obligations, funding agreements, and best practices.
- Translate strategic priorities established by the Director of Housing & Life Stabilization into clear operational plans, measurable objectives, and accountable results.
- Lead and support staff with organizational growth and service improvements across the housing portfolio.
- Monitor key performance indicators, occupancy, resident outcomes, program quality, risk, staffing capacity, and operational effectiveness.
- Identify emerging issues and trends, assess their impact, and provide timely recommendations to the Director.
- Act as the designate for the Director of Housing & Life Stabilization when assigned, providing continuity of leadership, decision-making, and representation.

Hope Crossing Community Leadership

- Provide high-level operational and service leadership for the Hope Crossing Community, ensuring a safe, welcoming, inclusive, and resident-centred environment.
- Oversee the delivery of integrated supportive housing services that promote housing stability, life stabilization, community belonging, and long-term resident success.
- Establish annual priorities, service standards, and performance expectations for Hope Crossing operations and resident services.
- Oversee resident engagement, community development, programming, crisis response, conflict resolution, occupancy processes, and coordinated service planning.
- Collaborate with property management, maintenance leadership, community partners, and internal departments to ensure effective site operations and timely resolution of concerns.
- Use resident feedback, program data, incident trends, and service outcomes to guide continuous improvement and strategic operational decisions.

People Leadership and Supervision

- Directly supervise, coach, mentor, provide clinical support, and evaluate the Manager of Resident Services, Youth Housing-Based Case Managers, and Adult Housing-Based Case Managers.
- Provide clear direction, establish performance expectations, and ensure consistent accountability across designated teams.
- Lead recruitment, onboarding, probationary reviews, performance management, professional development, succession planning, and employee recognition for assigned staff.
- Build leadership capacity within the housing portfolio and support managers and staff to navigate complex resident, operational, and team matters.
- Facilitate regular leadership and team meetings to strengthen communication, collaboration, shared accountability, and cross-program integration.
- Promote psychological safety, employee wellness, equity, inclusion, respectful communication, and a healthy workplace culture.

Program Quality, Compliance and Risk

- Ensure programs are delivered using trauma-informed, strengths-based, Housing First, harm reduction, equity-informed, and resident-centred approaches.
- Ensure compliance with organizational policies, funder requirements, contracts, legislation, privacy obligations, accreditation standards, and health and safety requirements.
- Lead quality assurance, program evaluation, incident review, risk assessment, and corrective action processes within assigned areas.
- Oversee the consistent use of documentation,



case management standards, data systems, statistical reporting, and outcome measurement.
- Support emergency response, critical incident management, business continuity, and on-call leadership within the designated rotation.
- Develop and implement policies, procedures, tools, and service standards that strengthen consistency and quality across programs.

Financial and Project Management

- Support the Director in the development, implementation, and monitoring of departmental and program budgets.
- Manage project and operational budgets, including budget development, forecasting, expenditure monitoring, variance analysis, financial reporting, cost control, and fiscal accountability.
- Ensure projects and initiatives are delivered within approved scope, timelines, budgets, and funding requirements.
- Review financial information, identify risks or variances, and implement timely corrective actions in collaboration with the Director and Finance team.
- Promote responsible stewardship of organizational resources while maintaining high-quality service delivery.
- Support funding applications, grant administration, funder reports, and contractual deliverables as assigned.

Strategic Program and Organizational Development

- Be the lead in Trauma Informed Care within the department.
- Support a Housing First modality framework or approach to deliver housing and support services.
- Collaborate with the Director to develop, implement, and evaluate strategic initiatives that strengthen housing stability and organizational impact.
- Support operational planning for new housing developments, program expansions, pilot projects, and service enhancements.
- Contribute to department planning and policy development.
- Research and recommend evidence-informed practices, service models, and operational innovations.
- Participate in the development of funding proposals and business cases that support program sustainability and growth.
- Prepare briefing notes, reports, correspondence, presentations, and recommendations for senior leadership, funders, and other stakeholders.

Community Leadership and Partnerships

- Build and maintain strategic relationships with housing providers, social service organizations, health providers, and community stakeholders.
- Represent YWCA St. Thomas-Elgin on committees, networks, planning tables, and community initiatives as delegated by the Director.
- Promote coordinated, collaborative service delivery that improves outcomes for youth, adults, and families experiencing housing instability or homelessness.
- Act as a professional ambassador for the YWCA mission, values, programs, and strategic priorities.
- Maintain effective communication with residents, staff, community partners, funders, and the public.
- Perform other leadership duties as required to support the effective operation and advancement of the organization.

Qualifications and Requirements

Education and Experience

- Post-secondary degree or diploma in Social Work, Social Service Work, Human Services, Community Development, Public Administration, or a related field.




- Minimum of three to five years of progressive experience in direct staff supervision, including performance management, coaching, mentoring, conflict resolution, and leadership development.
- Demonstrated experience leading multidisciplinary teams in a complex human services, housing, or community-based environment.
- Demonstrated experience managing project and operational budgets, including budget planning, forecasting, expenditure monitoring, variance analysis, financial reporting, and ensuring fiscal accountability.
- Minimum of three to five years of experience working with people experiencing vulnerability, housing instability, homelessness, mental health challenges, substance use, violence, or other complex barriers is preferred.
- Experience overseeing supportive housing, homelessness prevention, youth services, adult services, or community-based programs is strongly preferred.
- Experience managing government- or funder-supported programs, contractual deliverables, and outcome reporting is an asset.

Knowledge, Skills and Abilities

- Advanced leadership, coaching, delegation, and team development skills.
- Proven ability to lead through growth, change, complexity, and competing priorities.
- Strong financial literacy and the ability to interpret budgets, forecasts, variance reports, and project financial information.
- Excellent project management, planning, implementation, and evaluation skills.
- Highly effective verbal, written, presentation, negotiation, mediation, and conflict-resolution skills.
- Sound independent judgment, discretion, integrity, confidentiality, and accountability.
- Ability to interpret, communicate, implement, and enforce organizational policies and procedures.
- Knowledge of trauma-informed practice, Housing First, harm reduction, resident-centred service delivery, and supportive housing operations.
- Knowledge of relevant legislation and standards, including occupational health and safety, accessibility, human rights, privacy, and housing-related requirements.
- Ability to analyze data, identify trends, assess risk, and make evidence-informed recommendations.
- Proficiency with Microsoft 365 applications, including Word, Excel, Outlook, PowerPoint, and relevant case management or data systems.
- Knowledge of HIFIS, Coordinated Access, and By-Names List processes is considered an asset.
- Ability to work sensitively, diplomatically, and professionally with diverse individuals, teams, and community partners.

Working Conditions

- Valid driver’s licence, access to reliable transportation, and the ability to travel throughout St. Thomas, Elgin County, and surrounding communities.
- Monday through Friday during daytime, with flexibility required to respond to operational needs.
- Participation in an on-call leadership rotation may be required.
- Occasional evening, weekend, and overtime hours may be required.
- Work is performed across office, residential, community, and approved remote settings.
- Frequent interaction with residents, vulnerable youth and adults, employees, senior leadership, community partners, funders, service providers, and the public.
- Ability to respond calmly and effectively during emergencies, critical incidents, conflict, and high-pressure situations.
- Manual dexterity and visual attention are required for regular use of computers and office equipment.

APPLY TODAY! Visit https://ywcaste.ca/2026/08/18/associate-director-of-housing/

📌 Associate Director of Housing (St. Thomas)
🏢 YWCA St Thomas-Elgin
📍 St. Thomas