Urban Vault Automotive is looking for a reliable, professional, and organized Automotive Service Advisor / Service Administrator to join our team.

This is a customer-facing position with an key role in the day-to-day operation of our automotive repair facility. The successful candidate will work directly with customers, technicians, and parts suppliers to help ensure appointments, repairs, communication, and paperwork are handled efficiently.

The right candidate should have a basic understanding of automotive service and repair, along with good customer-service and administrative skills. We are looking for someone who is willing to continue learning, take initiative, and become familiar with our shop's procedures and systems.

Key Responsibilities

- Welcome customers and provide professional, courteous service.
- Answer incoming calls and assist customers with service-related questions.
- Schedule appointments and keep the daily shop schedule organized.
- Listen to customers' vehicle concerns and accurately record the information for the service team.
- Open and maintain work orders with accurate customer and vehicle details.
- Prepare estimates, invoices, and other service documentation.
- Explain repair recommendations, estimates, and service information to customers in a clear and professional manner.
- Keep customers informed about the progress of their vehicle and advise them of any changes to the work or estimated completion time.
- Coordinate with technicians to help maintain an efficient workflow.
- Source and order automotive parts when required.
- Communicate with parts suppliers regarding availability, pricing, and delivery.
- Process customer payments and maintain accurate records.
- Handle customer concerns professionally and work with the team to find appropriate solutions.
- Follow up with customers regarding appointments, estimates, or completed repairs when required.
- Maintain a clean, organized,



and professional reception and office area.
- Assist with general administrative duties and other tasks related to the operation of the shop.

Qualifications & Experience

- Minimum 2 years of customer service or front-office experience required.
- Basic knowledge of automotive service and repair is required.
- Previous experience in an automotive repair shop, dealership, parts department, or similar environment is a strong asset.
- Strong verbal and written communication skills.
- Professional and customer-focused approach.
- Good organizational skills and attention to detail.
- Comfortable using computers and learning new software and shop-management systems.
- Able to manage multiple priorities in a busy environment.
- Comfortable communicating with customers, technicians, and parts suppliers.
- Willing to continue developing automotive knowledge and service-advisor skills.
- Reliable, punctual, and dependable.
- Able to work independently while contributing positively to a team environment.
- Must be legally authorized to work in Canada.

What We Expect The Service Advisor / Service Administrator represents Urban Vault Automotive when dealing with customers and suppliers. Professionalism and reliability are important parts of this position.

The successful candidate should:

- Be punctual, dependable, and responsible, with a strong commitment to completing assigned duties.
- Maintain a clean, professional appearance and dress appropriately for a customer-facing workplace.
- Communicate respectfully and professionally with customers and coworkers, while handling customer information, payments, and vehicle-related matters with honesty and care.
- Stay organized, take initiative, and remain professional under pressure, while being willing to learn new procedures, systems, and automotive knowledge and assist with other tasks when needed.

Pay: $17.00-$21.00 per hour Expected hours: 40.0 per week

Work Location: In person

📌 Automotive Service Advisor / Front Desk Administrator (Dartmouth)
🏢 Urban Vault Automotive
📍 Dartmouth