The Face of Trusted Service At Master Mechanic , our Service Advisors are the vital link between our customers and our technicians. We don't just fix cars; we build relationships. Since 1982, we’ve operated on the principles of integrity, trust, and professionalism. We are looking for a high-energy, customer-focused professional who can provide expert advice and ensure every client drives away with peace of mind.

The Role As a Service Advisor, you are the primary point of contact for our clients. You will manage the end-to-end service experience—from the first phone call to the final vehicle handover—ensuring that every customer receives clear communication and honest recommendations. Key Responsibilities

Customer Advocacy: Respond to inquiries regarding repairs and maintenance with transparency and expertise.

Service Coordination: Manage appointment bookings and work closely with the shop foreman to ensure timely vehicle turnaround. Expert Consultation: Inspect vehicles (with technician support) to explain repair processes, provide accurate cost estimates, and prioritize safety-related services.

Maintenance Planning: Help customers develop long-term maintenance schedules to ensure vehicle longevity. Transaction Management: Process payments, manage service records,



and ensure all documentation is accurate and organized.

Shop Environment: Maintain a clean, professional, and welcoming service desk and waiting area. Requirements Experience: Previous experience in automotive service writing or a similar customer service role is preferred.

Communication: Exceptional verbal and written communication skills; ability to explain complex mechanical issues in simple terms.

Technical Aptitude: A solid understanding of automotive parts and repair processes.

Tech-Savvy: Proficiency with CRM systems and business software.

Multitasking: Ability to stay organized and calm in a fast-paced environment while handling multiple customer inquiries.

Education: High school diploma or equivalent. The Master Mechanic Advantage Earning Potential: Competitive salary and performance-based incentives ($52k–$95k+).

Full Benefits: Comprehensive medical and dental package. Supportive Culture: Join a team that values a positive work setting and professional growth. Stability: Work for a trusted Canadian brand with over 40 years of success.

Pay: $52,000.00-$95,000.00 per year

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Automotive Service Manager / Master Mechanic Orillia
🏢 Master mechanic
📍 Orillia