About Avicanna

Avicanna is a diversified and vertically integrated Canadian biopharmaceutical company dedicated to researching, developing, and commercializing plant-derived cannabinoid-based products for global consumer, medical, and pharmaceutical markets. Through our MyMedi.ca platform, we provide medical cannabis patients across Canada with pharmacist-led support and compassionate, professional service.

As we continue to grow, we’re looking for a Patient Support Representative who brings strong customer service experience, excellent communication skills, and a passion for helping patients. This role is ideal for someone with call centre or high-volume support experience — especially in healthcare or regulated industries.

KEY RESPONSIBILITIES

- Respond to inbound and outbound calls, emails, and live chats from patients and healthcare professionals
- Assist patients with product questions, registration, and document submissions
- Troubleshoot account, order, and shipping issues and escalate when needed
- Communicate with professionalism, empathy, and clarity
- Maintain patient records and ensure compliance with Health Canada’s medical cannabis regulations




- Identify and flag process improvements to enhance patient experience
- Collaborate with pharmacists and internal teams to support patient care

QUALIFICATIONS AND EXPERIENCE:

Must-Have

- Fluency in both English and French (spoken and written) is required
- 2–3 years of customer service or call centre experience, ideally in a healthcare, pharmacy, or regulated setting
- Ability to manage high-volume tasks with accuracy and empathy
- Comfortable using digital platforms, CRMs, and email systems
- Excellent organizational skills and attention to detail

Nice to Have

- Experience in the medical cannabis, pharmaceutical, or healthcare industry
- Experience working with secure, sensitive, and private information
- Post-secondary education (healthcare, IT, or customer service) is preferred but not required

WHAT WE OFFER:

- A mission-driven role supporting patients across Canada
- Exposure to an innovative and growing medical cannabis platform
- A supportive, cooperative, and flexible work environment
- Opportunities for growth and learning in a unique industry

📌 Bilingial French Patient Support Representative (Canada)
🏢 Avicanna Inc. (TSX:AVCN)
📍 Canada