Position: Bilingual (English & French) API Support Analyst

Experience Required: 5+ years

Preferred Overall Experience: 8–10 years

Role Overview

We are seeking a Bilingual (English & French) API Support Analyst with experience in L2/L3 production support and external vendor API integrations. The candidate will be responsible for supporting API-based applications, troubleshooting integration issues, coordinating with external vendors, and ensuring timely resolution of production incidents.

Top 3 Required Skills

1. L2/L3 Production Support
- Experience supporting enterprise applications and integrations.

- Strong production incident troubleshooting and resolution skills.

- API & Integration Support

- Strong understanding of REST/SOAP APIs.

- API troubleshooting and request/response analysis.

- Authentication and authorization.

- Experience with vendor and third-party API integrations.

- Bilingual Communication

- Fluency in English and French.

- Ability to communicate effectively with technical teams, business stakeholders, and external vendors.

Top 3 Preferred Skills

- Experience with API management/testing tools:
- Postman

- Swagger

- Apigee

- MuleSoft

- API Gateway platforms

- Experience with monitoring and logging tools:

- Splunk

- Dynatrace

- AppDynamics

- ELK





- Banking / Financial Services domain experience.

Experience & Technical Requirements

- 5+ years of application support experience, including API and integration support.

- Hands-on experience with:
- REST APIs

- JSON

- XML

- OAuth

- JWT

- SSL/TLS

- API security concepts

- Experience working with external vendors and third-party integrations.

- Robust troubleshooting skills for production API and integration issues.

- Experience coordinating incident resolution across internal and external teams.

Additional / Keyword Skills

- Telecom API Management

- TCS BaNCS REST API

- Production & Manufacturing / Quality experience

Technical Reviewers

- Siddharth Sharma — 392582

- Himanshu Tageja — 492059

Essential Skills

The essential skills are the same as the core requirements above, particularly:
- L2/L3 production support

- REST/SOAP API troubleshooting

- API authentication and security

- Vendor integrations

- English & French bilingual communication

- REST, JSON, XML, OAuth, JWT, SSL/TLS

- Third-party integration support

Experience Level

Required: 8–10 years overall experience

Minimum relevant application support experience: 5+ years

📌 Bilingual API Support Analyst –/REST/SOAP, API Integrations (Toronto)
🏢 Astra North Infoteck
📍 Toronto