Job ID: 14378

Job Title: Bilingual Part Time Technical Support

Contract Length: Permanent

Location: On-site in Ottawa, ON

Federal Government Clearance Level Required: Reliability Status

Vacancy Type

- New Position

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About Us

Maplesoft Group is currently seeking a Bilingual Part-Time Technical Support Engineer to join our client's team and provide dedicated technical support services for a specific client in a client-focused environment.

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Position Summary The Bilingual Technical Support Engineer will provide front-line and escalation technical support to end users, diagnosing and resolving a broad range of hardware, software, network, audiovisual (AV), and access-related issues. The successful candidate will work within an ITIL-aligned Service Desk workplace, ensuring timely resolution of incidents and requests while maintaining strong customer service, documentation, security, and SLA standards.

This is a part-time, on-site position at our client's downtown Ottawa office, ideally working Monday to Friday mornings. Flexibility may be required as business needs evolve.

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Key Responsibilities

- Act as a primary point of contact for technical issues through phone, email, and the ITSM portal.
- Log, categorize, prioritize, troubleshoot, and resolve incidents and service requests.
- Provide technical support for Windows desktops/laptops, peripherals, printers, mobile devices, and common applications.
- Troubleshoot Microsoft 365, email, VPN, internet connectivity, network access, user accounts, permissions, and authentication issues.
- Support corporate Apple and Android mobile devices and MDM solutions.




- Ensure audiovisual rooms and equipment are operational.
- Perform workstation setup, deployment, decommissioning, and equipment lifecycle activities.
- Maintain accurate ticket updates, resolution notes, technical documentation, and knowledge base articles.
- Ensure incidents and requests are resolved within established SLAs.
- Escalate complex issues to Infrastructure or Security teams as required.
- Support IT asset tracking, inventory management, endpoint compliance, and access management.
- Follow information security, data protection, ITIL, and operational procedures.

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Required Qualifications

- 2–5 years of hands-on IT support or Service Desk experience.
- Diploma or degree in Information Technology or a related field, or equivalent experience.
- Strong knowledge of Windows 10/11 desktop operating systems and common applications.
- Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
- Experience supporting Apple and Android mobile devices.
- Basic understanding of networking concepts, including DNS, DHCP, and IP addressing.
- Experience working in an ITIL-aligned Service Desk environment and with ITSM/ticketing tools.
- Strong troubleshooting, customer service, communication, documentation, and organizational skills.
- Fluency in both English and French, verbal and written.




- Ability to work on-site in downtown Ottawa.
- Ability to obtain/maintain Reliability Status clearance.

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Preferred Qualifications

- Experience supporting audiovisual (AV) equipment and meeting rooms.
- Experience with mobile device management (MDM) solutions.
- Experience with IT asset management and endpoint compliance.
- Knowledge of access management, authentication, antivirus, patching, and endpoint security.
- Experience contributing to knowledge bases and continuous service improvement initiatives.
- Strong analytical and research skills with the ability to communicate technical issues to both technical and non-technical users.
- Flexibility to adjust working hours based on evolving client requirements.

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Compensation

Salary Range: $30,000 - $40,000

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Our recruitment process is led by human recruiters who review all applications and make the final hiring decisions. We use AI-assisted tools to help screen and organize applications. These tools do not replace human judgment, and all hiring decisions are made by people.

Please note that data collected by the Company may be stored or processed on servers located outside of Canada.

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Application Submission Details

Submission Deadline

Monday, August 31, 2026 - 5:00pm EST

How To Apply

Click the "APPLY NOW" Button below:

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Maplesoft is an equal opportunity employer and welcomes applications from all qualified candidates. Accommodations are available upon request throughout the recruitment process.

📌 Bilingual Part Time Technical Support (Ottawa)
🏢 Maplesoft Group, an SEB
📍 Ottawa