Business Development & Customer Service Representative (Langley Township)

Business Development & Customer Service Representative (Langley Township)

29 Aug
|
Packd Upfit Equipment
|
Langley Township

29 Aug

Packd Upfit Equipment

Langley Township

We're seeking a driven sales professional who can introduce modern sales development strategies to the fleet upfitting industry and play a key role in building a scalable outbound sales engine that supports our long-term growth objectives.

Why Work at Packd Upfit Equipment ?

- Strong team culture focused on growth, humility, accountability, and continuous learning
- Competitive salary plus performance-based bonus opportunities
- Bonus/profit-sharing eligibility after probation
- Excellent medical benefits
- Opportunity to help build and shape Packd’s outbound sales process
- Career growth opportunities within a growing organization
- Conveniently located in the Langley/Surrey area of BC's Fraser Valley

Responsibilities

- Prospecting, Lead Generation, building and maintaining prospective and existing client relations

- Conduct outbound prospecting through 1) phone, 2) email, and 3) platforms such as LinkedIn where appropriate

- Research and identify prospective commercial fleet and upfitting customers

- Contact upfitters to generate awareness and direct them to where they can purchase Packd products

- Qualify opportunities and book meetings for the sales team

- Build relationships with fleet managers, operations leaders, business owners, and purchasing decision-makers

- Maintain consistent follow-up to convert prospects into qualified opportunities

- Building and maintaining relationships with prospective and existing customers

- Provide customer service support and communication with new and existing customers Process Development & Optimization
- Build and improve sales outreach sequences and messaging
- Develop call scripts, email templates, and prospecting playbooks




- Analyze results and continuously improve conversion rates
- Help establish SDR best practices and scalable sales processes

CRM & Reporting
- Maintain accurate prospect and activity data within CRM
- Track outreach activity, meetings booked, meetings held, and conversion metrics
- Collaborate with leadership on reporting and sales process improvements

Requirements

- 2+ years of SDR, BDR, appointment-setting, or outbound sales experience
- Proven experience generating meetings through outbound prospecting
- Strong communication and relationship-building skills
- Comfortable making outbound calls daily
- Experience working within Hubspot or similar CRM platforms
- Self-motivated, organized, and highly accountable
- Strong problem-solving and process-improvement mindset

Nice to Have

- Experience building or optimizing outbound sales processes
- Experience using LinkedIn Sales Navigator
- Experience using outreach or sequencing platforms such as Apollo, Outreach, or Salesloft
- Experience selling into construction, trades, industrial, fleet, transportation, or commercial customers
- Experience in a high-growth SaaS, technology, or B2B sales setting

What Success Looks Like

- Consistently generating qualified meetings for the sales team
- Building repeatable prospecting processes that can scale with the business
- Maintaining high CRM accuracy and activity levels
- Improving outreach, response, and meeting conversion rates over time
- Contributing to the long-term growth of Packd Upfit Equipment

Compensation

- Base Salary: $55,000–$70,000 CAD
- Monthly or quarterly performance incentives
- Profit-sharing eligibility after probation

Work Location: On-site (Langley/Surrey, BC)

Schedule: Full-time

📌 Business Development & Customer Service Representative (Langley Township)
🏢 Packd Upfit Equipment
📍 Langley Township

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