Applicants must be legally eligible to work in Canada

Full-time, 40 hrs/week

In-office, Concord, Vaughan

CAD$80-100K

Applicants must be legally eligible to work in Canada

About The Role Customerization is and Ontario based IT company building business systems — from Zoho CRM/ERP implementations to fully custom solutions — for clients ranging from 30 to 1,000 employees. We are looking to fill a combined 'Business Analyst & Project Manager' role: you'll gather client requirements and design optimal tech solutions, and plan and lead delivery through to launch.

What You'll Do Business Analysis Understand and analyze client business processes, available resources, documentation, and more

Gather and document requirements through workshops, and structured discovery sessions

Design technology solutions in collaboration with our technical/dev team — spanning Zoho CRM, ERP, custom-built applications, and integrations

Support technical pre-sales: run solution demos, contribute to proposals

Serve as the primary client-facing point of contact throughout engagements

Project Delivery Define project scope, budget, phases

Groom tasks and manage concurrent projects in the PM software

Monitor timelines, budgets, progress, quality, and risks across multiple concurrent projects

Lead developers and system configurators day-to-day





Configure, customize, or develop solutions on your own, where reasonable

Client communications

Produce clear technical and business documentation

Test and validate delivered solutions

Build training materials and run client training sessions

Requirements Must-haves A degree or diploma in Computer Science, IT, or a related technical field — you need to understand tech and dev fundamentals, not just the business side

Experience implementing business applications (CRM, ERP, or similar) — including business process mapping and data modeling

Strong project management track record — planning, running teams, managing scope/timeline/risk

Direct, hands‑on experience running client workshops and requirements‑gathering sessions

Excellent written and verbal English communication

Comfortable working with and directing AI‑assisted development, or genuinely curious and quick to pick it up

Nice to have Zoho experience specifically

Working style Comfortable in a small, fast-moving, adaptable team

Strong self‑directed learner

Able to run multiple projects/clients simultaneously

Proactive, "can-do" attitude

Strong personal time management

Collaborative across a multicultural team

📌 Business System Analyst and Project Manager (Vaughan)
🏢 Customerization - Zoho Consulting
📍 Vaughan