About CRWS

Canadian Railway Services is a fast-growing rail engineering and project delivery firm operating across Canada. We refurbish and modernize rolling stock, deliver complex industrial projects, we work in a safety-critical environment where execution discipline and quality are non-negotiable. Building the systems and data infrastructure to support that work is central to how we scale.

As we grow across multiple entities, we are actively building the operational infrastructure, systems, and team to support that growth, and this role is at the centre of that effort.

What You'll Do

As a Business Systems Analyst, you will work directly with the Director of Strategic Operations to build and improve the systems, processes, and data infrastructure that support CRWS's growth.

This is a hands-on role focused on business systems, reporting, process improvement, and Zoho configuration. You will help develop operational tracking structures, build dashboards, support business intelligence initiatives, standardize processes, and contribute to strategic improvement projects across the organization.

We're looking for someone who is analytical, proactive, and comfortable turning ideas into practical solutions in a fast-paced, growing environment.

Key Responsibilities

- Design and build the tracking structures CRWS is missing: timesheet work package codes, deal source tagging, rework tracking, and resource allocation data
- Build the underlying data models and fields in Zoho and other systems to support those tracking structures — not just report on data, but create the infrastructure that generates it
- Investigate and resolve data discrepancies across systems (e.g., QuickBooks, CRM, project tracking) to establish a single source of truth
- Support the build-out of the resource capacity model and other metrics infrastructure identified in the operational audit
- Extract, clean, and analyze data from Zoho, QuickBooks, and other CRWS systems to support KPI reporting and constraint diagnosis
- Build and maintain dashboards and reports (Power BI or equivalent) that give department heads and leadership visibility into their own performance data
- Map current-state business processes across departments and document them in clear, standardized formats; maintain SOPs so critical knowledge lives in systems, not people's heads
- Configure and customize Zoho modules (CRM, Projects, Analytics, People, and related applications) to match CRWS's mapped processes and reporting needs; build custom workflows and automations
- Progressively take on configuration work currently handled by our external implementation partner, building in-house capability
- Own execution of assigned workstreams from the Director's operational roadmap from planning through delivery, and proactively flag risks or blockers

What We're Looking For

- Diploma or degree in Business Administration, Data Analytics, Information Systems, Industrial Engineering, or a related field
- 2–5 years of experience in a data analyst, business systems analyst, or business intelligence role, with demonstrated ownership of dashboards or reporting tools
- Hands-on experience configuring or administering a CRM/ERP platform (Zoho, Salesforce, HubSpot, or similar) is a strong asset
- Proficiency with Power BI or a comparable BI/visualization tool; strong Excel skills including formulas, pivot tables, and data cleaning
- Comfortable working with spreadsheets, databases,



and system back-ends — a troubleshooting mindset rather than a pure IT/infrastructure background
- Experience with process mapping tools (Lucidchart, Visio, or similar) is an asset
- Zoho certifications or equivalent systems-configuration credentials are a strong asset, though not required

How You Work

- You are analytical and detail-oriented — you spot inconsistencies in data and processes that others miss
- You take initiative and work independently; you're comfortable building something from a rough idea rather than executing a finished spec
- You are highly organized and can manage multiple concurrent workstreams without dropping the ball
- You are comfortable in an environment where systems and processes are still being designed — you contribute to the build, not just the execution
- You communicate findings clearly to non-technical stakeholders, translating data into decisions

Working Conditions

- Full-time (40 hours/week), Monday to Friday
- On-site at CRWS Montréal HQ; regular in-person collaboration with the Director and department heads is expected
- Fast-paced environment with shifting priorities across multiple concurrent projects; flexibility and follow-through are essential
- Occasional travel to other CRWS group sites as required

Compensation & Benefits

- Salary commensurate with experience ($72,000–$85,000 annual salary range)
- Eligible under the 2026 KPI and bonus program
- Group health and perks plan
- Paid vacation and personal days according to company policy
- Zoho / systems certification support and professional development opportunities

Why Join CRWS?

- Be the person who builds the data and systems infrastructure CRWS runs on, not just reports on it — with real ownership from day one
- Work directly with the Director of Strategic Operations on projects and infrastructure that affect every department in the company
- Gain breadth across data analytics, business intelligence, process design, and CRM/ERP configuration in a single role
- Grow with a company that is investing seriously in its operational infrastructure during a key growth phase
- Build in-house capability that reduces reliance on outside consultants — real, visible impact on how the business runs

How To Apply

Submit your resume and a brief note (a few sentences is fine) on a data or systems project you've built from scratch and what tools you used, via the Canadian Railway Services careers page here

Confidentiality

This position involves access to sensitive operational, financial, and leadership information. Maintaining strict confidentiality is a condition of employment.

Equal Opportunity Employer

CRWS is committed to providing equal employment opportunities and fostering an inclusive workplace. We welcome applications from all qualified candidates.

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À propos de CRWS

Canadian Railway Services (CRWS) est une entreprise canadienne en forte croissance spécialisée en ingénierie ferroviaire,



modernisation de matériel roulant et réalisation de projets industriels complexes à travers le Canada. Dans le cadre de notre croissance, nous investissons activement dans nos systèmes, nos processus et notre infrastructure de données afin de soutenir l'ensemble de nos opérations.

Votre rôle

Relevant du Directeur des opérations stratégiques, l'Analyste des systèmes d'affaires participe à la conception, à l'amélioration et à l'optimisation des systèmes, processus et infrastructures de données qui soutiennent la croissance de l'entreprise.

Ce poste combine analyse de données, amélioration continue, intelligence d'affaires et configuration des outils Zoho.

Principales responsabilités

- Développer et maintenir des structures de suivi opérationnelles et des modèles de données.
- Configurer et optimiser Zoho CRM, Projects, Analytics, People et autres modules.
- Extraire, analyser et valider les données provenant de différentes plateformes d'affaires.
- Concevoir des tableaux de bord et indicateurs de performance (Power BI ou équivalent).
- Résoudre les incohérences de données entre les différents systèmes.
- Cartographier, documenter et améliorer les processus d'affaires.
- Participer à l'automatisation des flux de travail et à divers projets stratégiques.

Profil recherché

- Formation en administration, systèmes d'information, analytique de données, génie industriel ou domaine connexe.
- 2 à 5 ans d'expérience pertinente.
- Expérience avec un CRM ou ERP (Zoho, Salesforce, HubSpot ou équivalent).
- Excellente maîtrise d'Excel, Power BI ou outils similaires.
- Solides capacités d'analyse, d'organisation et de résolution de problèmes.
- Expérience en cartographie de processus et certifications Zoho, des atouts.

Votre façon de travailler

- Vous avez un esprit analytique et un grand souci du détail.
- Vous faites preuve d'initiative et êtes capable d'évoluer avec autonomie.
- Vous êtes à l'aise dans un environnement en croissance où les systèmes et processus continuent d'évoluer.
- Vous savez gérer plusieurs priorités simultanément tout en maintenant un haut niveau de qualité.
- Vous êtes capable de communiquer clairement vos analyses et recommandations à des parties prenantes non techniques

Conditions de travail et avantages

- Poste permanent à temps plein basé à Montréal.
- Salaire de 72 000 $ à 85 000 $ selon l'expérience.
- Admissibilité au programme de bonification.
- Assurances collectives.
- Vacances et congés selon les politiques de l'entreprise.
- Formation continue et soutien au développement professionnel.

Pourquoi joindre CRWS ?

- Contribuer directement à la construction des systèmes qui soutiennent la croissance de l'entreprise.
- Collaborer étroitement avec la direction sur des projets à fort impact.
- Développer une expertise en analytique de données, amélioration des processus, intelligence d'affaires et systèmes d'entreprise.
- Évoluer dans une organisation canadienne dynamique en pleine expansion.

Comment postuler ?

Veuillez soumettre votre CV ainsi qu'un bref exemple d'un projet de données ou de systèmes que vous avez réalisé et les outils utilisés via la page Carrières de Canadian Railway Services ici.

Confidentialité : Ce poste donne accès à des informations sensibles. La confidentialité est une condition d'emploi.

Équité en emploi : CRWS encourage les candidatures de toutes les personnes qualifiées.

📌 Business Systems Analyst (Montreal)
🏢 CRWS - Canadian Railway Services
📍 Montreal