Join Our Business Transformation Architect (Service Designer) Talent Network – Future Opportunities

About this campaign:

We’re building a network of Business Transformation Architect (Service Designer) for anticipated future opportunities with our clients within Ottawa. This is not a posting for a specific position. By joining our talent network, you’ll be considered for upcoming roles.

What we’re looking for

- 5+ years of experience as a Business Transformation Architect/Service Designer on projects for large organizations with 5,000+ employees
- Act as a lead Business Transformation Architect/Service Designer to drive the strategic design and implementation of capabilities and components to enhance customer experiences and operational efficiencies.
- Plan and conduct qualitative and quantitative user research (interviews, contextual inquiries, surveys).
- Map the current state of services (e.g., customer journeys, service blueprints, ecosystem maps).
- Lead the development and execution of user-centered design processes, ensuring that all service touchpoints are seamlessly integrated and aligned with business goals.
- Collaborate with cross-functional teams to identify and address user needs, create detailed service blueprints, and utilize data-driven insights to inform design decisions.




- Develop prototypes of service touchpoints (low to mid-fidelity), such as mock-ups of service processes, scripts, or interfaces.
- Ideally holds a Lean Six Sigma Certification or equivalent.

Location

Potential opportunities across Ottawa. Work arrangements (remote/hybrid).

How the talent network works:

- Apply once to join the network.
- We’ll review resumes on a rolling basis and may invite you to pre-screen for upcoming opportunities.
- As roles open, we’ll contact candidates who match the requirements.

How to apply

- Interested candidates are encouraged to submit their resumes in confidence to [email protected] or via the Akkodis Canada website.

We thank all applicants for their interest in this chance. Only candidates meeting the above qualifications will be contacted for further discussions.

Accessibility

At Akkodis, part of The Adecco Group, our purpose is simple: to make the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

📌 Business Transformation Consultant (Ontario)
🏢 Akkodis
📍 Ontario