CAA Saskatchewan | Full time

CALL COUNSELLOR

Regina, Canada | Posted on 08/22/2026

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Job Information
- Date Opened 08/22/2026
- Job Type Full time
- Industry Customer Service
- Work Experience 1-3 years
- City Regina
- Zip/Postal Code S4N 5X8
- State/Province Saskatchewan
- Country Canada

About Us We are pleased to support and serve our valued 185,000 Members from across the province who trust CAA for their everyday lifestyle needs including travel, insurance, automotive, roadside assistance, and safety. As one of Canada’s most trusted brands, CAA also advocates on issues of concern to its Members, clients, and customers, including road safety, the setting, mobility, infrastructure, and consumer protection.

We have also been acknowledged for our excellent customer service, as noted by awards bestowed to us in this category by several reputable organizations. This honorable recognition is appreciated, and we promise to continue to offer exceptional products and professional customer service to our Members and clients.





We thank our valued Members and customers for trusting CAA and hope they and their families continue to enjoy the CAA experience.

Our history in Saskatchewan as a Member-driven organization started in 1917. Now in our 107th year, we continue to work on behalf of our Members and the public. We advocate for the safety of all road users including motorists, pedestrians, cyclists, and air travelers by providing timely research and information.

I invite all Members to learn more about the many savings, advantages, and valuable discounts available, just by having a CAA membership. Our professional and friendly staff working in our 10 CAA Stores in 9 Saskatchewan communities, plus CAA Battery Depot, and WestWorld Tours, are here to help.

We recommend that you frequently visit our website to keep up to date with all the latest news from CAA Saskatchewan.

On behalf of the CAA Saskatchewan Board of Directors, and our staff, we look forward to serving you. Thank you for your Membership and putting your trust in CAA.

CAA ERS Call Centre - Regina, SK

Want to work for Canada's most trusted brand?

CAA Saskatchewan wants you!

CAA Saskatchewan has instilled confidence in Saskatchewan for over 100 years by providing the best Emergency Roadside Assistance in North America. As a call counselor,



you will help to deliver world-class service by responding to CAA Member calls for assistance.

Requirements

Key Responsibilities

- Professionally respond to inbound member requests for emergency road service.
- Accurately record details regarding member's location & circumstances into a windows-based database.
- Handle large volume of calls positively.
- Maintain current knowledge of resources related to CAA Saskatchewan products and services, emergency response services and systems.

Experience & Requirements

- Professional telephone communication skills.
- Demonstrated ability to multitask by navigating through several screens while at the same time speaking with the member.
- Ability to probe and ensure understanding of information provided.
- A common-sense approach to decision-making and analyzing situations.
- Ability to work under pressure while displaying good judgment and composure.
- Basic computer skills.
- A valid Class 5 driver's license is required.

Benefits Why Join Us? We're here to support you as you grow into the role. At CAA, work is more than a job. You'll find a supportive team, career growth opportunities, and a chance to make a real community impact. This position requires flexibility to work 8-hour shifts with rotating schedules from Monday to Sunday (days, evenings, and nights).

Ready to join CAA? Apply now!

How To Apply

Apply directly at CAA Saskatchewan's career website.

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📌 CALL COUNSELLOR (Regina)
🏢 CAA Saskatchewan
📍 Regina