Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us.

We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for a Care Coordinator to join our Welcome to CUPS Team at CUPS.

The Care Coordinator is responsible for co-creating a caring, dignified and trauma-informed experience for all guests and clients at CUPS. You will provide guests with holistic information regarding CUPS services for clients to make informed decisions regarding the support of interest to them. You will work in partnership with CUPS clients to develop care plans that are sustainable and relevant to the client, linking them to appropriate support both within CUPS services and externally.

· Location: Onsite, CUPS - 1001 10 Ave SW, Calgary

· Reports to: Manager of Coordinated Care

· Contract type: Temporary (6 months +)

· Schedule: Full time, Mon to Fri, 37.5 hours per week

· Starting salary: $ 57,024.12 - $59,846.81

Key Responsibilities

- As an initial contact position for all clients of CUPS, the Care Coordinator will ensure clients receive respectful,



trauma-informed care by assisting the client where they are at, providing information, de-escalation support, and fulfilling crisis support as appropriate and available.
- Operate in synergy with CUPS internal departments continuously assessing client needs, gaps in service, care plan modifications and advocating for the voice and self-determination of the client
- Deliver CUPS clients and guests with information and education of services both internal and external of CUPS available to them in a manner appropriate and effective for the client whether in person, phone or over email
- Assist clients in defining initial strengths and needs through CUPS standardized assessment and track progress with the client via follow up assessments to celebrate achievements and determine further needs
- In collaboration with the client, develop a care plan to meet the needs identified and connect the client to services internally and externally to achieve goals
- Remain up to date on internal changes to programs, services and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues
- Accurately enter all required data points in organizational & external databases regarding the administration of care plans and crisis intervention funding to ensure accurate reporting
- Practice crisis intervention and de-escalation skills to assist clients in self-regulation to receive service or chose to exit and return
- Provide caring, reliable,



trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust

Employment Requirements

- Bachelor’s degree in social services (Social Work/Psychology) with 2-3 years’ experience or Diploma in Human Services with 3-5 years’ experience within the vulnerable sector

What you Bring

- Demonstration of effective client de-escalation and crisis intervention
- Demonstrated skill working effectively within a multidisciplinary team
- Knowledge and understanding of client service outcome tracking and previous experience with client assessment tools an asset
- Proficiency in client databases (ex. FCSS, HMIS, etc.) considered an asset

Work Conditions

- Extended hours of either sitting or standing
- Periods of high stress
- Ability to use computers for long durations
- Exposure to trauma and emotionally complex cases

CUPS envisions a Calgary where everyone is respected and can live healthy, fulfilling lives. To do this, we’re building a culture of inclusion and belonging, guided by our values and a commitment to truth and reconciliation. If you're passionate about supporting Calgarians and expanding our impact, we’d love to hear from you. We value lived experience, including from folks who reflect the clients we serve, as much as formal qualifications. For accommodations during the recruitment process, contact [email protected].

Ready to Join Us?

Submit your resume and cover letter, including your salary expectations.

We thank all applicants for their interest; only those selected for interviews will be contacted

Pay: $57,024.12-$59,846.81 per year

Application question(s)

- What prompted you to apply to CUPS?
- Have you submitted the required cover letter? Please highlight your salary expectations.

Work Location: In person

📌 Care Coordinator (Calgary)
🏢 CUPS
📍 Calgary