Location Victoria, British Columbia, Canada Category Hospital Support Roles Job Id R-253129 Job Type Full time

Client Care Coordinator

Department: Radiation Oncology

Location: Victoria, BC

Compensation: $26.00 - $30.00 per hour

Position Type: Full-time

Schedule: The department operates on a Monday-Thursday schedule.

Central Victoria Veterinary Hospital is welcoming a Radiation Oncology Coordinator to join our Radiation Oncology team. This role serves as a vital liaison between clients, the Radiation Oncology team, referring veterinarians, and other departments within Central Victoria Veterinary Hospital, ensuring clear, compassionate, and high-quality communication throughout the patient care journey. The ideal candidate is highly organized, dedicated, empathetic and professional, with a genuine desire to support clients through what can be an emotional and challenging time.

Key Responsibilities:

- Manage recent referrals, ensuring all pertinent information, medical records, etc has been received prior to consultations
- Schedule appointments and liaise with other departments (for shared patients)
- Ensure clients are prepared with "what to expect" during their pet's care with us and respond to questions as needed
- Manage client correspondence, referring veterinarians & internal office messages; follow up as needed to ensure all communications are completed
- Admitting and discharging patients as well as ensuring all required documentation is complete and entered into patient records
- Invoicing/billing; creating treatment plans, obtaining pet owner confirmation and processing payments

Key Attributes:

- Exceptional client service skills




- Compassion and nurturing attitude
- Take initiative and work independently
- Ability to adapt to changing situations
- Efficient in carrying out assignments independently
- Takes initiative to complete tasks throughout the day
- Willingness to learn more regarding veterinary services, updated medical office procedures and assisting the Veterinary staff with various tasks
- Previous experience working in a Veterinary Hospital is an asset!

What We Can Offer You

- Competitive compensation that reflects your skills, experience, and the role.
- RRSP Employer Group Match Program (5%) to help you save for the future.
- Paid time off for continuing education, vacation, sick days, and personal wellness days.
- Annual CE Allowance.
- Benefits: Minimum 24 hours per week for eligibility, with flexible options.
- Paid annual certification memberships and uniform allowance.
- Mental health support tools and resources: Virtual health care (telemedicine), Employee Assistance Program (EAP), and digital wellness tools supporting mindfulness, sleep, and physical fitness.
- Various career development pathways.
- Generous personal pet care discounts and lifestyle perks, including exclusive shopping discounts and access to a wellness app

Our Story





VCA Canada is a network of veterinary hospitals, with our head office in Calgary, Alberta, committed to positively impacting pets, people, and local communities for nearly 45 years. We have compassion for the neighbourhoods we serve and every pet within them, not just those we see in our hospitals. Every VCA Canada hospital location takes pride in its legacy of excellence, earning the trust of pet owners by delivering the highest quality of medicine to keep pets happy and healthy. In 2017, VCA Canada became part of the Mars Veterinary Health family of brands, solidifying an even stronger commitment to ensuring the strength and stability of the veterinary profession and our commitment to pet parents nationwide. VCA Canada is also passionate about providing an industry-leading Associate experience to over 4,000 Canadians employed across the country. In 2026, for the third year in a row, we were named one of Alberta's Top Employers, which recognizes organizations whose head offices are located within the province and lead their industries in offering exceptional places to work.

Additionally, we were selected as one of Canada's Top Employers for Young People 2026, which recognizes employers across Canada that lead their industries in offering exceptional places to work and programs for young people starting their careers. Most recently, we received 2026 Great Place to Work® Certification™ Canada.

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📌 Client Care Coordinator, Radiation Oncology, Central Victoria Veterinary Hospital
🏢 VCA Canada
📍 Victoria