Empowering Clients Through Strategic CRM Development & Partnership

JOIN OUR INNOVATIVE & GROWING TEAM

Are you passionate about helping clients succeed through technology? Amplify Solutions is seeking a Client Success Manager (CSM) to join our team. This role is essential to building long-term client partnerships and ensuring the successful delivery, implementation, and ongoing enhancement of our CRM solutions.

If you’re a relationship-driven professional who enjoys blending project management, consulting, and strategic problem-solving, this is your opportunity to make a meaningful impact with a fast-growing company that values innovation, collaboration, continuous improvement, and a genuinely AI-forward way of working.

YOUR ROLE & RESPONSIBILITIES

- Lead client onboarding, implementation, and development projects, ensuring seamless adoption of Amplify’s CRM solutions.
- Partner with clients to understand their business objectives and translate them into tailored CRM strategies and workflows.
- Act as a trusted consultant, advising clients on CRM customization, integrations, and process optimization.
- Collaborate with internal development teams to plan and deliver system enhancements and new features.
- Proactively monitor account health, usage, and satisfaction, identifying opportunities for growth or improvement.
- Conduct regular business reviews and training sessions to ensure clients achieve maximum value from their systems.
- Document client needs, workflows, and configurations to ensure consistency and knowledge sharing across teams.
- Champion client feedback and advocate for continuous improvement in Amplify’s solutions and services.

WHAT YOU BRING

- Proven experience in Client Success, Account Management, or Implementation Consulting, preferably in the tech or CRM space.
- Strong understanding of CRM platforms (e.g. Microsoft Dynamics)




- Robust understanding of Reporting Tools (e.g. Power BI)
- Excellent communication, facilitation, and relationship-building skills.
- Experience leading client meetings, training sessions, and project implementations.
- Strong organizational skills with the ability to manage multiple clients and projects simultaneously.
- Analytical mindset with the ability to identify opportunities for process improvement and technology adoption.
- Self-motivated and proactive with a passion for helping clients achieve measurable success.
- Comfortable using AI tools to work smarter in day-to-day activities.
- 2+ years of experience is preferred, ideally managing multiple client accounts or environments in a consulting or agency setting where priorities can shift quickly.

WHY JOIN US? This is a key role within Amplify’s client success team—one that bridges strategy, technology, and human connection. You’ll play an integral part in helping organizations amplify their impact through smarter systems and better insights.

At Amplify, we’re not just building solutions; we’re building partnerships that last. Join a culture that values curiosity, autonomy, and continuous growth

COMPANY VALUES

- We Understand the ‘Why’ – We always try to understand why our work matters and how it helps others.
- We Embrace Simplicity – We like to keep things simple and avoid unnecessary complexity. We believe that simple solutions are often the best.
- We Continuous Improve – We're always looking for ways to get better, both in our work and in our personal lives.
- We Care – We want to enjoy life and work, we push for results and value, and enjoy flexibility.
- We Figure it Out – We look to find our own path and use available resources to make it happen.

APPLICATION REQUIREMENT For any applicant to be considered, please apply directly to our internal website for the Client Success Manager position. Please also attach your resume in PDF format.

📌 Client Success Manager (Canada)
🏢 Amplify Solutions
📍 Canada