About Lynn Valley Optometry

Lynn Valley Optometry is a busy, progressive and patient-focused optometry clinic committed to providing exceptional eye care and an outstanding patient experience. Our clinic provides comprehensive eye care alongside specialty services including dry eye treatment, myopia management, vision therapy, advanced diagnostic testing, and a full-service optical.

At Lynn Valley Optometry, our work is guided by three core values:

People First

We believe exceptional care starts with people. We prioritize our patients, support our team, and create an environment built on respect, compassion, collaboration, and trust.

Go Beyond the Ordinary

We don't believe in simply meeting expectations. We look for opportunities to provide exceptional experiences, raise the standard of care, and continually improve how we serve our patients and support one another.

Innovate with Purpose

We embrace new technology, ideas, and ways of working when they meaningfully improve patient care and clinic operations. Innovation should have a purpose: creating better outcomes for our patients and a better experience for our team.

Together, these values support our commitment to providing personalized, advanced eye care through a collaborative clinical approach, utilizing modern diagnostic technology to improve our patients' visual health and quality of life.

The Opportunity

We are looking for an experienced, organized, and people-focused Clinic Manager to lead our team and oversee the day-to-day operations of Lynn Valley Optometry.

This is a hands-on leadership position for someone who enjoys developing people, improving systems, solving problems, and helping a healthcare practice grow.

Our Clinic Manager should be visible and engaged throughout the practice—supporting the team, monitoring clinic flow, addressing challenges, recognizing opportunities for improvement, and ensuring our values are reflected in the experience we provide to both patients and employees.

Key ResponsibilitiesTeam Leadership & Development

- Lead, support, and motivate a multidisciplinary clinic team
- Build a workplace culture that reflects our People First philosophy
- Provide regular coaching, feedback, recognition, and professional development
- Conduct employee check-ins and performance reviews
- Support recruitment, interviewing, onboarding, and training
- Establish clear expectations and promote accountability across departments
- Identify opportunities for cross-training and employee development
- Handle employee concerns and difficult conversations professionally and respectfully
- Encourage collaboration between doctors, clinical staff, front desk, optical, and specialty departments

Clinic Operations
- Oversee the day-to-day operations of the clinic
- Monitor patient flow, appointment schedules, staffing levels,



and clinic capacity
- Ensure effective communication and handoffs between departments
- Develop and maintain clinic policies, procedures, workflows, and checklists
- Identify inefficiencies and implement practical solutions
- Coordinate staff schedules, vacation requests, and coverage
- Ensure clinic standards for cleanliness, organization, privacy, and professionalism are consistently maintained
- Take a proactive approach to resolving operational issues before they impact the patient experience

Patient Experience
- Ensure every patient receives a welcoming, professional, and personalized experience
- Support employees with complex patient concerns and service recovery
- Monitor patient feedback and identify opportunities for improvement
- Look for opportunities to Go Beyond the Ordinary in the way we communicate with and care for our patients
- Help develop systems that improve accessibility, communication, efficiency, and continuity of care

Performance & Practice Growth
- Monitor clinic performance, productivity, and departmental goals
- Work with clinic leadership to establish and track monthly and annual targets
- Review reports and key performance indicators to identify trends and opportunities
- Support initiatives to improve patient retention, appointment utilization, and practice growth
- Collaborate with doctors and department leads to achieve clinic goals
- Help successfully introduce new services and programs

Technology & Innovation
- Champion our Innovate with Purpose philosophy by identifying technology and systems that can meaningfully improve the clinic
- Support the implementation and adoption of new technology
- Look for opportunities to automate or streamline administrative processes
- Help ensure employees are properly trained on clinic systems and technology
- Encourage the team to bring forward ideas and participate in continuous improvement
- Work with clinic leadership to evaluate new tools based on their ability to improve patient care, efficiency, or the employee experience

Administration & Compliance
- Support payroll, scheduling, employee documentation, and HR administration
- Maintain appropriate documentation related to staff performance and clinic operations
- Ensure clinic policies and procedures align with privacy, employment, and regulatory requirements
- Assist with vendor relationships, equipment concerns, inventory issues, and other operational requirements





Who We're Looking For Our ideal Clinic Manager is a strong leader, thoughtful problem-solver, and excellent communicator who genuinely enjoys working with people.

You notice when something isn't working and take initiative to improve it. You're comfortable introducing change, but understand that successful change requires communication and team involvement.

You can hold people accountable while still treating them with respect. You aren't afraid to have difficult conversations when necessary, but you also recognize great work and invest in developing your team.

Most importantly, you lead in a way that reflects our values: People First, Go Beyond the Ordinary, and Innovate with Purpose.

Qualifications

- Previous management or leadership experience in healthcare, optometry, ophthalmology, dental, medical, or another patient-facing environment
- Strong leadership and team-management skills
- Excellent communication and interpersonal skills
- Strong organizational and time-management abilities
- Comfortable managing multiple priorities in a fast-paced clinic
- Experience with scheduling, training, performance management, and recruitment
- Strong problem-solving skills and ability to make sound decisions independently
- Comfortable reviewing reports, tracking performance, and working toward business goals
- Strong computer skills and ability to learn new technology quickly
- Experience with electronic medical record or practice-management software is an asset
- Previous optometry or ophthalmology experience is considered a strong asset

What We Offer
- Competitive compensation based on experience
- A meaningful leadership role within an established and growing practice
- Opportunity to directly influence clinic operations and workplace culture
- Cooperative and supportive team environment
- Opportunities for professional development
- Exposure to specialty eye care and advanced diagnostic technology
- Opportunity to introduce and develop new systems, technology, and initiatives

Join Our Team At Lynn Valley Optometry, we're not looking for someone to simply maintain the status quo.

We're looking for a Clinic Manager who believes in putting People First, is motivated to Go Beyond the Ordinary, and is excited to Innovate with Purpose.

If you're a proactive healthcare leader who enjoys developing people, improving systems, embracing new ideas, and creating exceptional patient experiences, we'd love to hear from you.

To apply, please submit your resume along with a brief introduction outlining your leadership experience and why you're interested in joining Lynn Valley Optometry.

Pay: $60,000.00-$70,000.00 per year

Benefits

- Casual dress
- Extended health care
- On-site parking
- Paid time off
- Store discount
- Vision care

Work Location: In person

📌 Clinic Manager (North Vancouver)
🏢 Lynn Valley Optometry
📍 North Vancouver