Join Clio as a Senior AI Builder & Analyst, transforming legal support with cutting-edge AI technologies. This hybrid role focuses on creating impactful AI tools for customer support teams. Located in Burnaby, Calgary, or Toronto, this position is pivotal in advancing Clio's AI-first operating model.

You will design, build, and refine AI-assisted workflows that empower team efficiency and collaboration across Customer Support. Your technical expertise will play a key role in meeting operational needs while addressing priorities identified in partnership with internal leaders. Key Responsibilities:

- Build and enhance AI tooling for support workflows
- Optimize and maintain AI-assisted QA metrics
- Create dashboards to visualize support quality trends




- Work with leaders to identify process improvement opportunities
- Automate key reporting metrics for support operations

Requirements:

- Minimum 4 years in SaaS support or contact center
- Proficient in building AI-based workflows and tools
- Familiarity with data visualization tools like Looker
- Understanding of metrics such as utilization and occupancy
- Solid communicator for conveying technical processes

Leverage your AI skills to drive advancements in legal technology with Clio.

📌 Clio Senior Analyst for AI Development (Vancouver)
🏢 Clio
📍 Vancouver