Job Summary

We are seeking a dynamic and proactive Cloud Support Engineer to join our innovative technology team. In this role, you will be the frontline for resolving complex cloud infrastructure issues, ensuring seamless operation of cloud services, and providing exceptional technical support to our clients and internal teams. Your expertise will help maintain the stability, security, and performance of our cloud environments, enabling our organization to deliver reliable digital solutions.

This position offers an exciting opportunity to work with cutting-edge cloud technologies and collaborate with a talented team dedicated to excellence.

Responsibilities

- Provide expert-level technical support for cloud platforms, including troubleshooting network connectivity issues such as VPN (Virtual Private Network) access and firewall configurations.
- Assist users across various operating systems including Windows, macOS, and Linux, ensuring smooth operation and resolving software or hardware problems swiftly.
- Manage and resolve service requests using ServiceNow and BMC Remedy ticketing systems, documenting all actions clearly and efficiently.
- Support desktop environments by troubleshooting operating system issues, software conflicts, and hardware failures related to computer networking and connectivity.
- Collaborate with cross-functional teams using Jira for issue tracking and project management to ensure timely resolution of technical challenges.
- Maintain knowledge of network security protocols, including LAN (Local Area Network) configurations,



firewall settings, and VPN connections to uphold data integrity and security standards.
- Communicate effectively with clients and team members, translating complex technical concepts into transparent guidance while delivering exceptional customer service.

Experience

- Proven experience in technical support roles within IT or cloud support environments, demonstrating strong problem-solving skills.
- Hands-on experience working with operating systems such as Windows, macOS, and Linux in a support capacity.
- Familiarity with computer networking concepts including LAN setup, VPN configuration, firewall management, and troubleshooting network issues.
- Knowledge of cloud platforms (e.g., AWS, Azure) is preferred but not mandatory; a strong desire to learn is essential.
- Experience using ticketing systems like ServiceNow or BMC Remedy for managing support requests efficiently.
- Excellent communication skills with the ability to assist users at all levels of technical proficiency.
- Ability to prioritize tasks effectively in a fast-paced environment while maintaining attention to detail.

Join us as a Cloud Support Engineer and become part of a forward-thinking team committed to delivering innovative cloud solutions! Your expertise will empower organizations to operate securely and efficiently in the digital age while advancing your career in a vibrant tech environment.

Pay: $64.38-$106.26 per hour

Expected hours: 20.0 – 60.0 per week

Benefits

- Dental care

Work Location: Remote

📌 Cloud Support Engineer (Canada)
🏢 DoiT
📍 Canada