About The Role

We're looking for an experienced Collections Officer who can confidently follow up on overdue accounts and work with US-based customers.

You should be persistent and firm without being aggressive, with strong English communication and follow-through.

What You'll Do

- Make outbound calls and send emails to follow up on outstanding payments
- Handle customer objections and payment delays professionally
- Follow up consistently on payment commitments
- Maintain accurate records and next steps
- Work toward daily and weekly collections targets and KPIs

Requirements

What We're Looking For

- Proven collections experience is required
- Experience handling US customers/accounts is strongly preferred
- Strong spoken and written English
- Comfortable with high-volume outbound calls
- Clear, direct, and concise communicator
- Firm, persistent, and professional
- Strong follow-through and accountability
- Comfortable working with targets and performance metrics

Perks

We offer

- CAD $4,000/month gross, depending on relevant experience and demonstrated collections expertise
- Fully remote

📌 Collections Officer (Remote - Canada)
🏢 Smart Apartment Data
📍 Canada