Join CORA Loyalty as Vice President of Client Services, where you'll lead global Account Management with a focus on client satisfaction and operational governance. Be the driving force in enhancing client outcomes through insightful analysis. This role is designed for an operational leader with a hands-on approach to overseeing Client Services.

Your main objectives will include increasing Net Revenue Retention (NRR), establishing account disciplines, and ensuring that delivery executions are seamless and client-focused. You'll work closely with multiple teams to ensure client needs are met effectively. Key Responsibilities:

- Own Client Services governance and operating protocols
- Coach and lead Client Services teams to success




- Monitor post-sale performance metrics and adjustments
- Conduct regular governance meetings and escalations
- Establish account planning discipline across the client base Requirements:
- Extensive experience in leadership roles in Client Services
- Familiarity with NRR, GRR, and client satisfaction metrics
- Strong strategic and operational management skills
- Excellent cooperative and communication abilities
- Proven track record of managing diverse teams Elevate client relationships through operational excellence and team leadership at CORA Loyalty.

📌 CORA Loyalty Vice President, Client Health (Toronto)
🏢 Talentmanagementsolution
📍 Toronto