Overview

Join our agile team as a Customer Service Representative (CSR), where your enthusiasm and communication skills will drive exceptional service experiences for our diverse customer base. In this role, you will be the frontline ambassador, providing timely assistance, resolving inquiries, and ensuring customer satisfaction across multiple channels. Your multilingual abilities and analysis skills will help you connect with a broad audience, making each interaction positive and productive.

This paid position offers an exciting opportunity to develop your sales and upselling expertise while delivering outstanding customer support.

Duties

- Respond promptly and professionally to customer inquiries via phone, email, and chat in both English and French.
- Provide accurate information about products, services, and policies to ensure customer understanding and satisfaction.
- Utilize data entry skills to record customer interactions, update account information, and manage service tickets efficiently.
- Identify opportunities for upselling additional products or services that meet customer needs, enhancing their experience while supporting sales goals.




- Demonstrate excellent phone etiquette and communication skills to build rapport with customers from diverse backgrounds.
- Analyze customer issues to identify root causes and collaborate with internal teams for swift resolution.
- Maintain detailed records of interactions, follow-up actions, and feedback to improve service quality continuously.

Qualifications

- Proven experience in customer service or call center environments is preferred.
- Strong data entry skills with attention to detail for accurate record keeping.
- Bilingual proficiency in English and French is required; additional languages are a plus.
- Excellent communication skills with the ability to listen actively and convey information clearly.
- Demonstrated analysis skills to assess customer needs and provide tailored solutions.
- Experience in sales or upselling techniques that enhance customer engagement.
- Knowledge of phone etiquette best practices to ensure professional interactions at all times.

Join us today to be part of a vibrant team dedicated to delivering memorable customer experiences! Pay: $16.60-$23.00 per hour

Expected hours: 35.0 per week

Work Location: In person

📌 CSR - Customer Service Representative (Montreal)
🏢 Electric Eel/Anguille Electrique
📍 Montreal