Eurofins Scientific is an international network of independent life sciences companies, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. The Eurofins network of companies believes that it is a global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and agroscience contract research services.

It is also one of the market leaders in certain testing and laboratory services for genomics, and in the support of clinical studies, as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products. In under 40 years, Eurofins has grown from one laboratory in Nantes, France to over 65,000 employees across a decentralised and entrepreneurial network of over 950 laboratories in over 1,000 independent companies across 57 countries.

The Eurofins network generated EUR 7.296 billion revenues in FY 2025, and has been one of the fastest growing listed European companies for almost three decades. Reporting directly to the Department Head,



this position is responsible for fulfilling all customer service responsibilities to support the Biopharmaceutical Product Testing laboratory. This position is responsible for providing exceptional customer service to the company’s current and future clients.

The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision. Liaise with company customers through phone, e-mail and in person

- Maintain superior customer relations
- Manage customer scheduling of projects
- Coordinate project tracking and client management
- Create new client accounts and link standard quotations from eLIMS
- Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients)
- Verifying information on on-going projects
- Handling other duties promoting the achievement of customer service and business goals including internal sales
- Ensure regulatory compliance
- High school diploma required; college or university accreditation or science background is an asset
- Minimum of 3-5 years' customer service experience. Must speak and write English fluently
- Professional, friendly,



and courteous in all interactions, whether with customers or co-workers
- Strong customer service skills
- Ability to work independently, while supporting a collaborative, team-based department
- Demonstrated satisfactory work performance and attendance record
- Technical Skills Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel) Please note that relocation to Mississauga, ON is expected in 2026. At Eurofins we offer excellent full-time benefits including health & dental coverage, life and disability insurance, RRSP with 3% company match, paid holidays, paid time off. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at As a Eurofins employee, you will become part of a company that has received international recognition as a outstanding place to work. To learn more about Eurofins, please explore our website at This posting is supported by AI technology to assist in screening candidates and resumes. This posting is for a current vacancy and the successful candidate will start as soon as possible.

Disclaimer: Salary information posted on sites other than the official careers page does not reflect the organization’s compensation and may represent estimated ranges provided by third-party job boards. The organization offers competitive wages and a comprehensive total rewards package, which will be discussed during the interview process.

📌 Customer Care Specialist (Weekend Shift) (Toronto)
🏢 Eurofins
📍 Toronto