Elevate your customer service skills with Propel as a Payment Solutions Advisor. This role emphasizes strong communication and professionalism while managing a high volume of inquiries in a dynamic fintech environment. Propel is seeking a dedicated advisor to manage inbound and outbound customer interactions.

You'll utilize web-based applications and provide solutions to rehabilitation of customer accounts. Solid work ethic, attention to detail, and a customer-service mindset are crucial in this fast-paced role. Spanish language skills will give you an advantage as you build customer confidence and foster relationships. Key Responsibilities:

- Respond to inquiries across multiple communication channels




- Use applications for customer investigation and verification
- Answer and clarify customer questions promptly
- Rehabilitate accounts in arrears with empathy
- Follow up on non-responsive accounts to ensure resolution

Requirements:

- Strong work ethic and customer service orientation
- Ability to manage large call volumes efficiently
- Excellent communication skills, Spanish preferred
- Detail-oriented with a professional demeanor
- Previous call center experience is an asset

Become a key player in helping underserved consumers access credit with Propel.

📌 Customer-Focused Payment Solutions Advisor (Toronto)
🏢 Propel Holdings
📍 Toronto