Position Summary

We are seeking a highly organized and customer-focused Customer Service & Order Management Specialist to serve as a key point of contact for customers while ensuring accurate and timely processing of orders. This role combines inbound customer support with order entry, order management, and cross-functional coordination.

Customer Service

- Respond to inbound customer phone calls and email inquiries.
- Provide information regarding products, pricing, order status, and shipping updates.
- Resolve customer concerns while maintaining a positive, best in class customer experience – 100% of the time.
- Build strong internal and external customer relationships through proactive communication.
- Escalate complex issues when necessary.

Order Management

- Accurately enter customer orders into ERP, CRM, or order management systems.
- Review orders for completeness, pricing accuracy, and availability.
- Monitor orders and communicate updates to customers.
- Coordinate with Sales, Operations, Logistics, and Accounting teams.
- Manage order changes, returns, credits, and replacements.

Qualifications

- High school diploma or equivalent.
- 5+ years of customer service, order entry,



or related manufacturing environment experience.
- Robust verbal and written communication skills.
- Excellent attention to detail and accuracy.
- Proficiency with Microsoft Office applications and automation tools (SFDC, SAP).
- SAP and Order Management experience & proficiency is a key asset.
- Skills & Competencies
- Customer-focused mindset
- Continuous Improvement mindset
- Problem-solving skills
- Organization and time management
- Attention to detail
- Professional phone & email etiquette
- Prior Inside Sales or Account Management experience is a key asset
- Experieince with Data Analytics & Reporting

The Annual Salary Range for this position is $46,000-$67,000.

We offer

At Ariston, we foster a welcoming, inclusive workplace where individuality is celebrated and employees are supported to grow, thrive, and build meaningful career paths. We are proud to offer a flexible and comfortable work environment, along with a competitive compensation and benefits package. If you—or someone in your professional network—may be a great fit, we’d love to connect.

[email protected]

📌 CUSTOMER SERVICE (Saint John)
🏢 Ariston Group
📍 Saint John