À propos de ce poste

Description The Customer Service Representative is responsible for providing professional front desk and client support services within a flight training environment. This role serves as the first point of contact for customers, ensuring a positive client experience while supporting administrative, registration, and operational activities.

This is a full-time, fully onsite position operating on a Thursday to Tuesday schedule.

Key Responsibilities Include

- Provide exceptional customer service to internal and external customers.

- Greet customers and visitors and manage front desk reception activities.

- Operate and monitor the main telephone switchboard.

- Manage customer check-in processes and verify required documentation.

- Review, scan, and maintain regulatory and customer documentation.

- Prepare, issue, and manage security badges and access credentials.

- Support customer registrations within the Pelesys learning management system.

- Verify course enrollments and coordinate with Account Executives to ensure customers are registered in the appropriate training programs.

- Monitor and action customer inquiries received through the Client Services inbox.

- Conduct customer outreach and follow-up communications in advance of scheduled training.

- Process training payments and perform daily monitoring of COD (Cash on Delivery) activities.

- Generate statistical and operational reports as required.

- Assist with customer lounge services.

- Support exam invigilation activities as required.

- Prioritize and coordinate multiple customer requests in a fast-paced environment with frequent interruptions.

- Work independently while collaborating with internal departments to ensure efficient customer service delivery.

- Perform other related customer service and administrative duties as assigned.

Minimum Qualifications





- Minimum 2 years of work experience

- CEGEP DEC or equivalent education.

- Bilingual in English and French, with strong verbal and written communication skills.

- Intermediate proficiency with Microsoft Office applications, including Excel.

- Strong attention to detail and accuracy when handling documentation and customer information.

- Ability to manage multiple priorities and customer interactions simultaneously.

- Demonstrated organizational skills and ability to work effectively with frequent interruptions.

- Ability to work independently and exercise sound judgment when prioritizing tasks.

- Eligibility to obtain and maintain Controlled Goods Program requirements, if applicable.

Preferred Qualifications

- Minimum 2 years of relevant work experience in customer service, reception, administration, hospitality, or a related field.

- Administrative or office administration education.

- Experience working in an aviation, flight training, or aviation operations environment.

- Additional language skills beyond English and French.

- Experience in hotel, hospitality, concierge, or high-volume reception environments.

Perks

We’ve designed flexible policies to promote well-being and growth, based on role-specific eligibility and requirements:

- Dynamic and collaborative team environment.

- Stimulating work environment.

- Culture where initiative is recognized and valued.

- Opportunity to contribute to a variety of projects within a multidisciplinary team.





- Attractive employee benefits.

À propos de CAE

À CAE, notre mission est claire : contribuer à rendre le monde plus sécuritaire. Depuis près de 80 ans, nous faisons progresser l’innovation en simulation, en formation et en préparation aux missions afin de soutenir des opérations critiques partout dans le monde. Grâce à des technologies avancées, nous aidons nos clients à travailler plus intelligemment, plus rapidement et de façon plus durable.

Joignez‑vous à une organisation guidée par sa raison d’être, où les idées audacieuses sont encouragées, où la collaboration fait avancer les choses et où votre développement alimente notre réussite commune.

Type d'emploi

Régulier

Égalité des chances et mesures d’adaptation

CAE s’engage à offrir des chances égales à tous les candidats, sans égard à la race, à la nationalité, à la couleur, à la religion, au sexe, à l’identité ou à l’expression de genre, à l’orientation sexuelle, au handicap, à la neurodiversité, au statut d’ancien combattant, à l’âge ou à toute autre caractéristique protégée par la loi. Nous encourageons les personnes qui ne répondent pas à tous les critères à poser leur candidature. Des mesures d’adaptation raisonnables sont offertes au besoin — communiquez avec votre recruteur ou écrivez à CAECarrieres‑[email protected].

Protection des données

Déclaration de confidentialité

Nous utilisons parfois des outils appuyés par l’IA pour soutenir l’évaluation des candidatures, tout en gardant une prise de décision entièrement humaine. CAE remercie tous les candidats de leur intérêt. Toutefois, seules les personnes dont le profil et l’expérience répondent aux exigences du poste seront contactées.

📌 Customer Service Representative (Montreal)
🏢 CAE
📍 Montreal